Customer Support Assistant
Company Description
About Us
At Entertainment Travel Associates , we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.Job Description
Job Description:
We are seeking a motivated and detail-oriented Customer Support Assistant to join our dynamic team. In this role, you will be the first point of contact for our clients, providing timely and professional assistance to ensure a positive experience. You will support our travel operations, help resolve client inquiries, and contribute to maintaining our high standards of customer satisfaction.Responsibilities:
Respond promptly and professionally to client inquiries via phone, email, and chat
Assist clients with travel bookings, changes, and cancellations
Maintain accurate records of client interactions and transactions
Collaborate with team members to solve issues and improve processes
Provide information about products, services, and promotions
Support administrative tasks as needed
Qualifications
Qualifications:
Previous experience in customer service or support roles preferred
Strong communication and interpersonal skills
Detail-oriented with excellent organizational abilities
Ability to manage multiple tasks in a fast-paced environment
Proficiency in MS Office and basic computer applications
Positive attitude and willingness to learn
Additional Information
Benefits:
Competitive salary of $50,000 - $55,000 per year
Opportunities for career growth and professional development
Supportive and collaborative work environment
Paid time off and holidays
Full-time, permanent position
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