Senior Account Coordinator

Job Description

Job Description

ABOUT MP:

MP is a full-service HR and payroll services provider headquartered in Portsmouth, NH. Our powerful HCM platform and team of HR professionals provide a full range of solutions, from payroll and time and attendance to benefits administration, talent acquisition, HR consulting services and more to help clients reduce risk, ensure compliance, and streamline operations.

The Senior Account Coordinator is a client focused role, responsible for providing support and proactively managing and optimizing the accounts for a designated set of clients. This position will address all needs of the clients, including routine payroll data entry as well as assisting with general client inquiries. In addition, this position will serve as a go-to support resource for the Client Services team, take responsibility to help drive process improvement and team coverage. This position requires strong desire to provide client first service, attention to details and excellent verbal and written communication. The Senior Account Coordinator will lead by example and will make a powerful positive impression with every encounter, with external customers and internal coworkers. ADP RUN experience is a must for this position.

Remote position: Florida resident required

WHAT YOU WILL DO: (Responsibilities)

• Manage a list of payroll clients and provide exceptional customer service.
• Collaborate with ADP to ensure smooth delivery of service
• Research, troubleshoot and resolve client inquiries, as part of ongoing support for your client set.
• Educate customers on how to use iSolved to process payroll.
• Assists clients with payroll support and general inquires.
• Having additional experience, serve as a go to resource for teammates with questions, escalations, and complex topics.
• Continuously and proactively seek more education on the iSolved software to deepen your skills and increase confidence with more complex clients.
• Participate in and provide meaningful contributions in Client Services team meetings.
• Take incoming customer phone calls from the support queue.
• Accurately and completely document all customer interactions in our CRM system.
• Facilitate cross departmental interaction with other teams in MP, to ensure open communications for the benefit of our client's success.
• Continuously seek out process improvement opportunities and take ownership to implement positive change.
• Partner with leadership to assist in client facing projects & initiatives.

WHO YOU ARE: (Skills & Qualifications)

• ADP RUN experience a must
• Associates degree required. Bachelor's degree preferred or equivalent experience.
• 2 to 4 years of experience in payroll and customer service.
• Demonstrated willingness to jump in and assist with ad-hoc projects.
• Positive attitude and a willingness to help team members.
• Strong interpersonal and customer service skills, with the ability to communicate effectively, both verbally and in writing.
• Excellent time management skills, and ability to meet deadlines, prioritize and manage several tasks effectively.
• Ability to learn technology quickly through instruction and self-training.
• Attention to detail & results oriented

We offer a competitive salary commensurate with experience, along with a comprehensive benefits package that includes health insurance with an FSA option, retirement plans, paid time off, wellness benefits, and opportunities for professional development and growth.

At MP, we know the importance of team engagement. We focus on building a strong company culture based on our core values. We believe our employees are our greatest asset, and we show it in how we support and value them every day.

MP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from qualified individuals of all backgrounds. If you require reasonable accommodation during the application or interview process, please inform us and we will make every effort to accommodate your needs.