SR. MANAGER OPERATIONS ANALYTICS

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Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Burger King North America is seeking a highly skilled and strategic Senior Manager, Operations Analytics to drive deep operational insights through advanced statistical techniques. This role is integral in shaping national operational strategy by analyzing operational data in conjunction with guest frequency, retention, and profitability metrics. The ideal candidate will not only provide high-level analytical support but also work closely with field teams, franchisees, and cross-functional partners to enhance operational efficiency, long-term sales growth, and bottom-line profitability.

If you are passionate about utilizing data-driven strategies to optimize restaurant operations, enhance guest experience, and drive business growth, we invite you to apply for this exciting opportunity.

Role & Responsibilities

Advanced Analytics & Data Insights

• Utilize deep statistical techniques to uncover meaningful insights from operational combined with sales data.
• Analyze the intersection of operational performance, guest retention, frequency, and profitability to identify drivers of long-term and medium-term growth.
• Develop predictive models to guide operational strategies that improve overall restaurant efficiency.
• Manage and optimize guest feedback data, including receipt-based surveys, Google reviews, and contact center feedback, to drive actionable improvements in restaurant operations.
• Evaluate competitor operational strategies, identifying industry best practices and opportunities for adaptation.

Operational Strategy & Field Collaboration

• Partner with leadership to shape the national operational strategy, ensuring data-driven insights are at the core of decision-making.
• Work closely with field operations teams and franchisees to translate insights into effective, practical strategies.
• Support franchisee communications, ensuring operational initiatives are effectively conveyed and adopted at the restaurant level.
• Partner with the Operations R&D team to evaluate how various process changes impact restaurant performance and drive efficiency.

Cross-Functional Partnerships

• Collaborate with the restaurant training team to identify key operational focus areas for team members and managers, improving guest interactions.
• Work with technology teams to advance AI-driven operational initiatives, such as leveraging team member sentiment analysis to measure friendliness and enhance guest experiences.
• Drive innovation in data capture and reporting tools to improve decision-making across the brand.

Qualifications

• Bachelor’s or Master’s degree in Business Analytics, Data Science, Statistics, Operations Research, or a related field.
• 5+ years of experience in analytics with a focus on operational strategy, restaurant performance, or customer experience optimization.
• Experience working within retail, food service, or quick-service restaurant (QSR) industries is a plus.
• Advanced proficiency in SQL, Python, or R for data modeling, statistical analysis, and machine learning applications.
• Strong experience with data visualization tools (e.g., Tableau, Power BI) to translate complex data into actionable insights.
• Knowledge of machine learning models and statistical techniques for forecasting and operational insights.
• Ability to synthesize complex data into clear recommendations for executive leadership and field teams.
• Strong communication and storytelling skills, effectively bridging analytics and operational execution.
• Comfortable working in a fast-paced, cross-functional environment with multiple stakeholders.

#BurgerKing

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.