Intake Specialist

Job Description

Job Description

Job description

A multi-practice law firm is seeking an intake specialist to join its growing team in our Palm Beach Gardens office.
The ideal candidate for this position has a strong work ethic, demonstrable customer service background, exceptional problem-solving skills and is comfortable working in a detail-oriented and dynamic workplace.

Job Duties:

• Create a positive and professional first impression on behalf of the firm.
• Answer and screen calls/emails from prospective clients
• Assist prospective clients by collecting information, answering questions, and relaying messages
• Schedule appointments and assist clients with electronic signatures
• Create accurate and detailed intake summaries
• Input key client and intake data into the firm’s database
• Work with dedicated attorneys and management to ensure a best-in-class client experience
• Ability to provide excellent client service by communicating clearly and professionally
• Ability to meet daily, weekly and monthly team goals as they pertain to client service metrics
• Additional duties, as assigned

Skills:

• Stable, verifiable employment history
• Demonstrable and verifiable sales ability
• Punctuality and attention to detail are a must
• Ability to work under pressure
• Ability to deal with a high volume of calls
• Previous experience in a law office (preferred but not required)
• Familiarity with phone call handling/routing
• Strong organizational and follow-up skills
• Ability to thrive in a fast-paced environment
• Sales and customer service experience

Qualifications:

• Minimum 1-2 years of relevant administrative or call center experience
• Excellent interpersonal skills/TEAM WORK
• Excellent written and verbal communication skills

Base Pay: $18-$19/hour

Supplemental Pay

Bonus pay

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Benefits*

Health insurance
Paid time off
Dental insurance
401(k)
Vision insurance
401(k) matching
Life insurance
Employee discount
Employee assistance program
Parental leave

Job Type: Full-time