Membership Services Associate

Located in the heart of South Miami-Dade County, the Alper JCC is a full-service, dynamic community center providing diverse and inclusive educational, recreational, social, Jewish, and cultural arts programs for the entire South Miami community. The Alper JCC is seeking a dynamic associate to take the reins of our membership department.

Under the direct supervision of the Membership Manager, the Member Services Associate shall assist in the implementation of the membership strategies that best meet the mission and needs of the agency as directed by the Membership Manager. The strategy of the Membership Department, with the help of the Fitness team members, includes serving our membership base, increasing membership units, assisting with membership appreciation events, improving tracking, reporting, preparing and maintaining membership files and handling all follow-throughs on a timely basis.

It’s important to have excellent people skills, exemplary oral and written communication skills, and be well organized. Attention to detail, strong computer abilities, and demonstration of proven sales experience are necessary.

The Member Services Associate is a team player, well-versed in customer service, who has great listening skills, empathy, and compassion with members as well as staff.

Duties and Responsibilities include the following. Other duties may be assigned. Attends staff meetings as directed.

Recruitment and Retention of JCC Members:

• Works to increase agency revenue through new member sales, retention, renewal process and personal training sales.
• Makes outbound membership sales and account-related calls.
• Tracks, logs, and reports the progress of leads and membership sales.
• Achieves monthly personal and team goals.
• Develops relationships and encourages member referrals and also reports on them monthly.
• Responsible for conducting annual and monthly membership renewal processes including custom letters to respective groups.
• Responsible for membership account management and lead management.
• Serves as one of the key staff people that provides tours of the facilities and follow-up with prospective members.
• Works with accounts receivables, bank returns, and makes collection calls on a monthly basis.
• Executes all membership requests as well as inputting all new memberships and making updates to membership accounts in a timely manner.
• Works collaboratively with Membership Supervisor and accounting to make necessary financial adjustments on members’ accounts including being the key staff person making calls to acquire new payments as needed, changes in member status, and demographics on an on-going basis.
• Conducts Optum, Silver & Fit, and Silver Sneakers programs reporting monthly for payments to the JCC.

Administrative:

• Adhere to company Standards for all department operations.
• Represent the Center in a positive and professional manner at all times and demonstrate the values presented in our Mission Statement.
• Attend all meetings and training sessions as required.
• Must exhibit a strong interest in working in the fitness industry.
• Excellent human relations, communications, and member service skills.
• Cooperative and friendly attitude.
• Works as manager on duty.
• Helps manage Front Desk and Weight Room staff.
• Responsible for opening and/or closing of the facility.
• Needs flexibility with work hours, ideally early morning and/or evening hours are required. Weekend shifts as needed.

Qualifications:

• BA/ BS in a related field or prior related field experience.
• Ability to relate well with staff & community contacts.
• Excellent communication skills.
• Excellent computer skills.
• Excellent with time management and the ability to multitask efficiently.
• English Fluency required- Spanish would also be helpful!

This position requires the ability to perform physical tasks, including but not limited to standing for extended periods, squatting, bending, lifting up to 25 pounds, pushing, pulling, and moving equipment or supplies as needed. Employees must be able to respond quickly and effectively in emergency situations, including following all established safety protocols. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Please note: Only candidates selected to move forward in the hiring process will be contacted.

About Alper JCC Miami:

Located in sunny, beautiful Miami, FL, the sprawling Alper JCC Miami on The Jay Morton-Levinthal Campus lies in the heart of the suburb of Kendall. Convenient and accessible, our Center provides many opportunities for the Jewish community and all south Miami-Dade County residents to enjoy recreational, educational, cultural and social activities.We offer our members and guests the chance to meet and connect with individuals and families from all over. For fitness enthusiasts, our Fitness Center is a great place to play racquetball, train with a friend in the gym, play tennis or swim in our chilled/heated 25 yard outdoor swimming pool. Our Youth and Adult Building, home to a wide selection of adult programs and our children's department offers the young and young at heart a place to gather and socialize. Also, our Sablotsky Cultural Arts Center hosts visual arts exhibits and performance or all ages and focuses on bringing renowned Jewish artists, authors, and entertainers for the community to enjoy!