Policy Services Support

Job Description

Job Description

FrankCrum is a Top Workplace!

Frank Winston Crum Insurance (FWCI) issues Workers' Compensation and General Liability policies by offering flexible coverage and payment options to meet the varied needs of businesses. Over the years, FWCI has grown from a single-state insurance carrier to one that is licensed in 37 states and continues to expand. In addition to regional and product line growth, FWCI has enhanced its value-added services. What has not changed though is the firm's commitment - echoed throughout the family of companies - "always to do the right things for the right reasons!"

The Role You'll Play to Create Success

We are eager to announce a full-time Policy Services Support position filled with many exciting opportunities! In this role, you will promote sales and client retention through excellent customer service by interacting with agents, customers, and service providers to provide the best service possible.

1. Ensures timely and accurate data entry of policy files.
2. Assists with customer service calls with agents, customers, and service providers.
3. Accurately processes work items received from agents, customers, and service providers.
4. Performs research to confirm eligibility for coverage.
5. Monitors e-mail box for communications from agents and customers.
6. Researches and reviews databases, reports, policy information and other on-line sources to perform required tasks.
7. Processes and services new and renewal business.
8. Processes change requests for coverage modifications, updates to policy, and process cancellations.
9. Reviews policy and payment requests for accuracy, integrity, and completeness.
10. Assists with agency and customer communications via emails, memos, and phone calls.

The Attributes We Seek

Keys to success in this position include a high school diploma or previous experience, detail oriented with ability to multi-task in a dynamic environment, and comfortable working independently to complete tasks. Experience in the insurance field is a plus.

Our Competitive Benefits

Along with this great opportunity, FrankCrum also provides exceptional benefits from top carriers including:

• Health Insurance is $0 paycheck cost for employee's coverage and only $150/month for family!
• Dental and Vision Insurance
• Short Term Disability and Term Life Insurance at no cost to the employee
• Long Term Disability and Voluntary Term Life Insurance
• Supplemental insurance plans such as Accidental, Critical Illness, Hospital Indemnity, Legal Services and Pet Insurance
• 401(k) Retirement Plan where FrankCrum matches 100% of the first 4% the employee contributes and the employee is immediately vested in the employer match
• Employee Assistance Program at no cost to the employee
• Flexible Spending Accounts for Medical and Dependent Care Reimbursement
• Health Savings Account funded by FrankCrum
• Paid time off and holiday pay
• Education reimbursement
• PTO cash out
• Tickets at Work and access to the Corporate America Family Credit Union
• Employee and client referral bonus program
• Paid volunteer time

What's Special About FrankCrum

FrankCrum, a family-owned business-to-business entity since 1981 made of several companies: FrankCrum Corporate (a professional employer organization), FrankCrum Staffing, Frank Winston Crum Insurance Company, and the FrankCrum Insurance Agency - all based in Clearwater, Florida. This "family of employer solutions" employs approximately 400 people who serve over 4,000 clients throughout the United States. FrankCrum employees are trained to deliver high value through exceptional customer service and treat clients and coworkers like family. By living by our Brand Pillars (Integrity, Affinity, and Prosperity) employees are recognized at quarterly events for exceptional customer service and milestones in tenure.

The FrankCrum headquarters spans 14 acres and includes a cafe, subsidized for employees. Menus include made-to-order breakfast, hot lunch options and even dinners that can be ordered to-go, all at very affordable prices. The cafe also plays host to monthly birthday and anniversary celebrations, eating and costume contests, and yearly holiday parties. Through the input of its own employees, The Tampa Bay Times has recognized FrankCrum as a Top Place to Work for more than 10 years in a row! FrankCrum also supports several community efforts through Trinity Cafe, the Homeless Empowerment Program, and Clearwater Free Clinic!

If you want to play this role to positively impact our clients' day-to-day business, then apply now!

FrankCrum is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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