Senior On-Site Service Specialist

Job Title: Senior On-Site Service Specialist 
Location: Rockledge, FL 32955 (Onsite)
Shift: Monday-Friday, 8:00 AM - 5:00 PM
Pay Rate: $17.50/hour

Job Summary:

Ricoh is seeking a reliable and detail-oriented Senior On-Site Service Specialist to support daily mailroom, print, and office service operations at a customer site in Rockledge, FL. This role requires hands-on support in mail processing, data entry, document production, equipment operation, and general facility services. The ideal candidate is comfortable working independently, lifting materials, operating office equipment, and providing excellent customer service in a professional environment.

Key Responsibilities:

• Sort, distribute, and process incoming and outgoing mail, packages, and fax transmissions
• Perform mail runs throughout the building
• Apply postage and maintain postage meters
• Handle shipping and receiving duties, including dock work when required
• Maintain inventory of office supplies and replenish as needed
• Operate high-volume copiers, printers, scanners, and bindery equipment
• Perform document scanning and imaging
• Set up and maintain copier equipment (paper loading, toner replacement, basic troubleshooting)
• Clear paper jams and escalate technical issues to service technicians
• Perform quality checks through daily equipment inspections
• Perform data entry and maintain logs, meter readings, and service reports
• Calculate charges for completed jobs and maintain accurate records
• Respond to customer inquiries regarding job status and service requests
• Perform filing, archiving, and document purging as requested
• Support meeting room and conference room setups
• Provide temporary or occasional reception coverage when needed
• Deliver completed jobs within and between customer buildings
• Assist with building occupant moves and light maintenance
• Lift up to 50 lbs independently and push up to 400 lbs using a dolly (assistance available for heavier items)
• Perform housekeeping and hospitality tasks as assigned

Required Qualifications:

• High school diploma or GED
• 1-2 years of related work experience (mailroom, office services, print services, or similar)
• Basic computer proficiency, including Microsoft Office Suite
• Ability to learn and use mail processing and print management software
• Strong attention to detail and organizational skills
• Ability to work independently and manage multiple tasks
• Strong verbal communication and customer service skills
• Ability to read and understand written instructions and technical manuals