Call Center Performance Manager

Solar Max has a career opportunity available for a Performance Supervisor in Tampa, FL.

The Supervisor will lead a group of associates by supporting each individual to achieve their personal goals alongside company performance metrics. Candidates must be self motivated and understand the value of motivating others.

Requirements:

• Ability to work 45 + hours a week
• Supervisory or management experience
• Ability to build trust and demonstrate empathy
• Sales experience
• Highly motivated, flexible and great attitude
• Bilingual is a plus but not a requirement

Essential Duties and Responsibilities:

• Manage and motivate staff, train and develop staff according to company standards
• Monitoring daily employee performance by listening to call dispositioned in the system
• Tracking daily, weekly, monthly and annual projected versus actual performance metrics.
• Effectively oversee and maintain employee productivity and product knowledge to drive results.
• Review your daily yesterday reports for employee adherence to scheduled hours.
• Resolve employee pay discrepancies.
• May perform other related duties and responsibilities as assigned and/or required.

Competencies:

• Ability to manage diverse personalities constructively.
• Ability to work effectively in a stressful environment.
• Ability to handle work related pressure.
• Exceptional attention to detail.
• Ability to multitask effectively.
• Ability to prioritize your workload.
• Ability to work self-directed.
• Pleasant phone mannerisms.

Education and/or Experience:

• High School Diploma or GED.
• Bachelors Degree Preferred.
• Two plus years of call center management experience.
• Two plus years of demonstrated employee management experience in a call center or similar type environment.

Job Type: Full-time

Pay: Up to $80,685.83 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• Associate (Preferred)

Experience:

• Driving: 1 year (Required)

Language:

• Spanish (Preferred)

Work Location: In person