Desktop Support/ IT Generalist
Kforce has a client seeking a Desktop Support/IT Generalist in Miami, FL. Key Tasks:
- Provide technical support to end-users for hardware, software, and network-related issues
- Install, configure, and maintain desktops, laptops, printers, and other peripherals
- Troubleshoot and resolve issues with operating systems (Windows, macOS, Linux) and common software applications
- Assist with system and network administration tasks, including user account management and permissions
- Support IT security initiatives, including antivirus updates, patch management, and security best practices
- Manage IT inventory, including tracking hardware and software licenses
- Set up and support video conferencing, VoIP, and remote work solutions
- Document IT processes, troubleshooting steps, and resolutions for knowledge sharing
- Provide basic training and guidance to users on IT tools and best practices.
- Collaborate with vendors and escalate complex issues to higher-level support when necessary.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)
- 2+ years of experience in IT support, desktop support, or a generalist IT role
- Strong troubleshooting skills with Windows, macOS, and mobile devices
- Basic understanding of networking concepts (TCP/IP, DHCP, DNS, VPN, etc.)
- Experience with Active Directory, Office 365, and cloud-based applications is a plus
- Knowledge of IT security best practices
- Strong customer service and communication skills
- Ability to work independently and manage multiple priorities
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