Front Desk
Job Summary:
One World Pediatric is seeking a friendly and organized Front Desk Receptionist to join our team in Apopka, FL. As the first point of contact for our patients and families, you will play a key role in creating a welcoming and efficient environment. Your responsibilities will include managing appointments, handling patient inquiries, verifying insurance, and ensuring smooth daily operations at the front desk. Key Responsibilities:
- Greet and check in patients with a warm and professional demeanor
- Schedule, confirm, and manage patient appointments
- Answer phone calls and address patient inquiries in a courteously manner
- Verify insurance information and process payments
- Maintain accurate patient records and update electronic health systems (EHR/EMR)
- Ensure compliance with HIPAA regulations and patient confidentiality
- Assist with administrative tasks such as filing, faxing, and scanning documents
- Coordinate with medical staff to streamline clinic operations
- Maintain a clean and organized front desk area
- Mandatory requirement to upload insurance cards.
- Sign COB form if patient has two insurances when they check eligibility
- Collecting card on file if patient has commercial insurance
Requirements
Requirements:
- Previous experience in a medical office, preferably pediatric or family practice
- Strong customer service and communication skills
- Ability to multitask in a fast-paced environment
- Proficiency in medical software and scheduling systems
- Knowledge of insurance verification
- Understanding of HIPAA and patient confidentiality regulations
Benefits
Benefits
- 401(k) Retirement Plan
- Health Insurance
- Dental and Vision Insurance
- Paid Time Off
- Paid Holidays
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