Remote Vietnamese Bilingual Member Engagement Coordinator

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New Training Class Begins on

Monday, June 2, 2025

COMPANY OVERVIEW

Does the idea of applying your talents at a social care company that assists people address Social Determinant of Health (SDoH) barriers and compensates well for doing so, inspire you? We call it “Doing good while doing well” and invite you to apply to join us and begin moving forward along a beneficial career path - one built on providing solutions by helping others navigate through the complex world of health care benefits.

Here at BeneLynk, our mission is to improve lives and positively impact social determinants of health barriers by providing our Managed Care partners with the information they need, and people with the advocacy they deserve. We are laser-focused on our longstanding area of expertise in the healthcare world. We fully understand barriers and surface solutions, then provide the advocacy that changes lives and improves outcomes. Everything we do, from the systems we build, to our government relations, to our outreach operations, is in service of this one central vision.

MEMBER ENGAGEMENT COORDINATOR (Vietnamese speaking)

POSITION SUMMARY

We are actively seeking experienced and outstanding Vietnamese/English speaking Member Engagement Coordinators who have experience working in a heavy production-based environment within an active Inbound/Outbound Call Center to join our growing team. Some of the most vital aspects of the role will include making and fielding calls to help Medicare and Medicaid Managed Care Plan Members determine which benefit(s) best suit them and assisting them through the enrollment process. The programs you will be assisting with include Community Programs (transportation, meals, energy discounts), Medicare Savings Programs, Medicaid, and Veteran's coordination of care.

Our outstanding Member Engagement Coordinators will be trained on how to educate members on resources available to them within their community and programs that offer potential savings that can improve their quality of life. Preference for candidates who have some background in sales or other attributes such as collections and telemarketing. We will train highly motivated individuals with a proactive attitude. Our comprehensive training program is conducted by our seasoned and talented training department, and we will get you where you need to be.

ESSENTIAL RESPONSIBILIES

• Meet production/departmental goals by answering inbound/outbound calls and conducting telephonic outreach activities to screen Medicare Advantage plan members to determine pre-eligibility status for additional benefits.
• Review member's needs and provide assistance with general social programs.
• Meet daily, weekly, and monthly performance metric related to schedule adherence, telephone availability, working rate, and Key Performance Indicators (KPI).
• Meet quality standards by ensuring proper phone etiquette and adherence to scripts, have accurate and descriptive case documentation, and proper disposition of cases.
• Maintain current knowledge of state and federal regulatory requirements to adhere to strict compliance of all aspects of BeneLynk's Outreach Operations.
• Participate in BeneLynk's required staff and operational development programs. Be a team player and communicate openly and honestly.
• Demonstrate behaviors, actions, and attitudes that reflect BeneLynk's vision, mission, and values.
• Other duties as assigned.

QUALIFICATION REQUIREMENTS

• Education - High School or General Education Degree (Preferred)
• Experience - A minimum of six (6) months of experience in both Inbound and Outbound Call Centers, with direct client interaction. Sales experience is a must with the ability to engage individuals over the phone, data entry, and related computer skills. Negotiation and persuasion skills are a must.
• Language Skills - Excellent verbal and written communication skills; ability to communicate and empathize with elderly and disabled population. Bi-lingual (English & Vietnamese).
• Reasoning Ability - Ability to align and communicate appropriate resources and programs based on member's qualifications.
• Network Capability - Reliable and high-speed internet connection is a must.
• Remote Environment - must establish an appropriate work environment that is quiet, clean, and safe, with adequate lighting within their home for work purposes.

• Experience in benefits enrollment and social programs is a plus.

• Remote experience a plus.

PHYSICAL REQUIREMENTS

• Prolonged Sitting - Call center agents typically spend most of their shift seated, requiring physical endurance.
• Keyboarding and Computer Use - Agents frequently use computers to access information, enter data, and interact with customer relationship management (CRM) systems, requiring dexterity and speed.
• Communication - Agents need to speak clearly and listen attentively, often while multitasking between various tasks.
• Occasional Walking and Reaching - While primarily seated, agents may occasionally need to walk to other areas or reach for supplies, requiring basic mobility.
• Lifting (Occasionally) - Some roles may involve lifting equipment or materials, though this is typically light and infrequent.
• Reading and Processing Information - Agents must be able to read and interpret information displayed on screens, including customer data, scripts, and system prompts.
• Vision - Good visual acuity is essential for reading small text and identifying details on screens, which may be required for extended periods. Agents should be able to manage visual fatigue and take breaks when necessary to maintain focus and accuracy.
• Audio - Must be able to listen and communicate clearly through audio during training and daily work tasks. Must be able to follow audio-based instructions and feedback.

ATTENDANCE REQUIREMENTS

• Regular and reliable attendance is a critical requirement for this role. The ability to maintain full attendance throughout the training period is essential for job success.

NEW HIRE TRAINING EXCEPTATIONS Employees hired for this role are expected to attend the New Hire Training in full attendance without any exceptions.

June 2nd New Hire Training class will begin on Monday, June 2, 2025 and continue through July 25, 2025. The mandatory 8-week training class hours will be Monday through Friday, 9AM - 6PM Eastern Time. The 8 weeks of training will consist of 4 weeks' training period and 4 weeks' production readiness.

We Offer Competitive Salaries And Benefits:

• Monthly bonus incentives
• Medical, dental, vision, and employee assistance program benefits
• 401K match
• 23 paid days annually
• Business casual dress
• Streaming Service Reimbursement
• Monthly recognition
• Weekly trivia games
• Excellent growth & advancement opportunities

WORK ENVIRONMENT This role is a remote position. BeneLynk cannot provide employment internationally, outside of Puerto Rico, or in specific states. The remote work for this position cannot be completed outside a home office, such as a café or co-working space. POSITION TYPE/ EXPECTED HOURS OF WORK Full-time /Non-Exempt (Hourly) Hours vary SALARY starting at $20.00 depending on experience In addition to the base pay rate, employees may be eligible to earn up to an additional $2 per hour- $1 after the successful completion of 3 months, and an additional $1 after the successful completion of 6 months. To qualify, employees must not be on any active corrective action at the time of eligibility. EEO STATEMENT At BeneLynk, we don't just accept differences; we celebrate, support, and thrive on them for the benefit of our employees, our products, and the communities that we serve. All employees share in the responsibility for fulfilling this company's unwavering commitment to equal employment opportunity. BeneLynk is an equal opportunity employer, and as such, employment here is solely based on a person's merit and qualifications directly related to their professional expertise. If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR team. E-VERIFY BeneLynk participates in E-Verify. We will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS) with information from each new employer's Form I-9 to confirm work authorization. ***Offer of employment is contingent upon the results of required background and drug screening.***

*** Applicants such as Car Sales, Collections, Telemarketing Representatives, Candidates with Inside Sales experience are encouraged to apply.***

*** Applicants with prior experience in benefits enrollments are encouraged to apply***