Bursar/Student Accounts Manager

Bursar/Student Account Manager

Location: Miramar Campus (Onsite)

Employment Type: Full-Time

Why Join FVI?

At FVI School of Nursing and Technology, we are committed to our students and our team. We offer a culture that values teamwork, hard work, and fun, while maintaining a healthy work-life balance. If you’re looking to make a meaningful impact and grow your career in a supportive environment, we encourage you to apply.

We believe in providing high-quality instruction and safe hands-on learning for our students. We are dedicated to offering a path to a new career in less than 12 months, with day and evening classes available to accommodate a variety of schedules. Our commitment to our students goes beyond the classroom, as we provide job placement assistance and financial aid based on qualification. With our new facilities equipped with the latest medical and technology equipment, as well as small class sizes and the option for both on campus and live online instructor-led classes, we strive to create an optimal learning environment for our students.

We are seeking a detail-oriented Bursar / Student Account Manager to oversee the management and collection of student accounts. This role is pivotal in ensuring the financial success of our students and the institution.

Responsibilities:

Account Management:

• Manage the collection of Non T4 accounts for prospective, active, and inactive students.
• Ensure timely payment of registration fees, and monthly tuition payments.
• Identify data gaps and coordinate corrections with the Director and Data Reporting team.
• Maintain excellent communication with students regarding account statuses, using email, mail, and text.

Collections:

• Monitor and adhere to 30, 60, and 90-day collection processes for past-due accounts.
• Collaborate with Directors of Education and Nursing, as well as instructors, to assist non-responsive students.
• Notify students of balances due after status changes (drop, graduation, cancellation) and follow up as required.

Accounts Receivable:

• Participate in weekly accounts receivable meetings with the Registrar, Student Finance, and accounting staff.
• Address large balances, past-due payments, and data cleanup needs.
• Complete assigned action items with a 95% success rate by the next meeting.

Credit Balances:

• Audit student ledger cards for accuracy and resolve Non T4 credit balances within 5 business days.
• Coordinate with Financial Aid for T4 credit balance resolutions as needed.

Inventory Management:

• Collaborate with accounting to manage inventory orders and reconcile month-end counts.
• Submit purchase requisitions and assist in resolving discrepancies.

Event Support:

• Actively participate in campus events such as graduation and pinning ceremonies.
• Ensure effective coordination with various departments for event success.

Other Duties:

• Ensure phone coverage at the front desk during business hours, including evenings and weekends.
• Complete ad hoc projects as identified based on business needs.

Requirements:

• Proven experience in accounts management, collections, or financial operations.
• Exceptional organizational and communication skills.
• Ability to manage multiple priorities and meet deadlines consistently.
• Familiarity with financial software and systems is preferred.
• A proactive approach to problem-solving and a commitment to providing outstanding customer service.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development