Manager Learning Center

Location: Miami, FL, United States
Job ID: 85970

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Join us as a

Manager Learning Center

Your main responsibilities

• Manages the Hub Learning Center facility and is responsible for its daily operations.
• Aligns with key stakeholders and owns fulfilment of the core technical education in, NI, EI, MOD, and FQE business lines, including all group required programs.
• Oversees the instructors, programs, efficiency, quality, and impact of his/her operating unit.
• Is responsible for managing the facility operating budget and forecasting future needs.
• Is a brand ambassador and facilitates internal and external client engagement.

Facility:
1. oversees the Hub Learning Center physical facility and all learning activities
2. manages all staff and matrix employees, including temporarily assigned or 3rd party personnel
3. plans and oversees all maintenance and improvements to the site
4. ensures continuous health and safety protocols for all occupants
5. stewards the effective professional relationship with the adjacent district office and personnel
Fulfilment:
1. develops and drives technical program schedules and manages initiative deadlines
2. oversees learning production, KPI reporting, and communication with key stakeholders
3. manages all instructor and student activities to ensure program impact and quality
4. owns all program feedback management and relative incorporation into production systems
5. prepares and provides regular facility and program updates including deliverable notifications
Impact:
1. ensures learning fulfilment quality and drives adherence to department standards
2. continuously evaluates education results and collaborates on solutions advancement
3. collaborates with internal and external customers and evaluates education needs
4. engages new products integration and supports respective launch strategies
5. actively explores, presents, and proposes integration of new learning methods and solutions

Budget:
1. builds, manages, and forecasts the facility operating budget in guidance alignment
2. oversees and approves all physical site expenditures within authority limits
3. manages reporting employee’s payroll, expenses, and operating costs to budget
4. plans and manages production and consumable material through supply chain channels
5. forecasts operating costs and demonstrates achievement gains through regular reporting
Brand:
1. fully understands and continuously represents Schindler and the Technical Learning brand
2. leads and facilitates internal and external personnel through site tours and promotional activities
3. interfaces with key stakeholders and internal customers to maintain active alignment
4. engages with global partners and establishes working relationships with international colleagues
5. oversees and manages the production and end user experience all staff/trainers will deploy

What you bring

• Bachelor's degree in Business or direct industry experience (5 yrs min)
• Previous supervisor or operational manager required
• Fluency in Spanish language preferred
• Proficient knowledge of vertical transportation industry and ability to convey, cultivate, foster, and grow an immersive learning environment
• Hands-on experience in personnel, P&L, and site management, as well as customer relations, negotiation, and working with internal groups and external clients
• Skilled in leadership situations and communication through a full range of available analytics. S/he must organize clear, concise, and confident arguments in both informative and decision-making scenarios. Must have excellent written and oral communication capabilities
• Prior experience in managing and delivering adult learning programs
• Capable and adept at recognizing, respecting a promoting a diverse and inclusive workplace. Through direct actions and teamwork, s/he must respect and conduct him/herself in an inclusive manor, incorporating same in workplace actions, solutions, and strategies

What’s in it for you?

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

We Elevate… Your Career

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Don’t meet every single requirement? If you’re excited about this role but your experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles!

• Safety: Uphold the highest safety standards for all.
• Integrity and Trust: Foster honest, ethical relationships.
• Create Value for the Customer: Deliver innovative, reliable solutions.
• Quality: Ensure excellence in every product and service.
• Commitment to People Development: Nurture our people, they are the heart of our success.

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At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.