Dispatch Agent

Company Overview

Riverstone Logistics (RLX) is committed to being an honest, reliable, dependable freight forwarding partner. Every day we are focused on fulfilling our Purpose of Delivering Life's Best Memories.

RLX provides final mile deliveries through dedicated and network models for various clients in 23 states across the United States. We love working with new clients that are looking to enhance their customer experience through final mile deliveries.

Headquartered in Charlotte, North Carolina, RLX currently has over 550 employees and is always looking for new employees that demonstrate leadership capabilities and exceptional communication skills to grow with us at our home office as well as client sites across the United States.

Position Summary

A Dispatch Agent monitors daily delivery requirements and initiates/fields calls, instant alerts, and emails to/from Motor Carriers, client personnel, and field personnel for the purposes of safely coordinating the completion of client deliveries. A Dispatch Agent keeps diligent records of interactions through approved mechanisms (such as DispatchTrack and SalesForce).

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Maintaining responsibility for communicating to all stakeholders in a manner that maximizes efficiency and ensures customer satisfaction and carrier compliance
• Answering inbound calls from carriers and customers and assessing and responding to their needs
• Troubleshooting delivery issues alongside motor carrier teams to include locating customer homes, contacting customers, contacting carrier teams to request “go-backs,” and notifying customers of pending time frames or delivery issues
• Providing exceptional service to clients, customers and carriers always
• Following-up with customers to ensure satisfaction after the exception-based solution
• Performing office clerical work, such as filing and organizing
• Working as a team player and contributing to the team accordingly
• Manage logistics services
• Performing other duties as assigned

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High School Diploma/GED or equivalent experience
• Previous experience as CDT Agent, Customer Service Representative, or Dispatcher is a plus
• General computer literacy
• Must be a self-starter with excellent interpersonal and communication skills with a talent for customer service
• Must be efficient with strong attention to detail; ability to prioritize tasks
• Must have strong skills in organization and planning; demonstrated ability to work independently and exercise sound judgment and problem solving
• Bi-lingual is a plus

Physical Demands and Work Environment

The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit, and reach with hands and arms. The employee Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.

Riverstone Logistics is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.