SOC Analyst L2
- Monitoring and analyzing Intrusion Detection Systems (IDS), Anomaly Detection Systems (ADS), Firewall event logs, and Security Incident and Event Management (SIEM) toolset event logs to identify security attacks and threats for remediation/suppression.
- Assisting in Computer Security Incident Response activities for large organizations as a 1st line security analyst to identify various malicious threats in enterprise environments.
- Ensuring timely accurate communications of alerts to IT, Network or Security groups regarding intrusions and compromises to their network infrastructure, applications, and operating systems.
- Although not directly accountable for changes to policy and guidelines, you will be required to make recommendations to improve operational effectiveness and efficiency.
- Working on client support services tickets and respond to security and soc-related questions raised by clients.
- Acting as the first line escalation point for all technical and customer issues.
- Escalating information, concerns, and problems to all concerned.
- Supervising SOC process (operations and monitoring) and members in the absence of SOC Manager and Team Lead.
- Providing coaching and trainings to analysts.
- Submitting rules, correlations and other mechanisms for detecting malicious traffic.
- Acting as SME for SOC services and managed tools.
- Excellent customer service skills.
- Strong analytical and problem-solving skills; research skills.
- Good communication skills, coaching skills.
- With understanding of basic networking principles, TCP/IP, IP addressing, etc.
- Understanding of common network services (web, mail, FTP, etc), network vulnerabilities, and network attack patterns.
- Willing to work in flexible schedules.
- At least 1-2 years of direct SOC experience.
- Broad experience of technologies including but not limited to; Firewalls, IPS & IDS, Active Directory, Windows Server, Linux, TCP/IP, Networks, AWS, CDN's, Vulnerability management and SIEM, DRM, Microsoft Sentinel, and Sentinel One.
- At least basic knowledge the fundamentals of cyber security.
- Security Administration
- Incident containment, recovery, and mitigation
- With Information Security Technology focused degree or other related courses, preferably with Certification in Sec+ (Certifications can include any vendor certifications or general network security certification.) In lieu of degree, equivalent SOC experience would be considered.
- Knowledge of firewalls and intrusion detection systems (specific knowledge of any of the following IDS/IPS is considered a plus: Cisco, Snort, Fortinet) or Linux/Windows System Administration.
- Knowledge and experience in IT Security (Physical, hardware and software).
- Experience with SIEM or Service Desk toolsets.
- Evidence of working to SLAs within a Security Operations Centre.
- Previous experience of working within a shift-based structure as part of a 24x7x365 service delivery environment is advantageous.
- Experience with security assessment tools (NMAP, ISS, NESSUS) is preferred.
- Relevant security certifications including SSCP, CEH, Security+, CySa+, GCIH.
- Vision - We embrace a forward-thinking mindset. Our team has a clear and inspiring picture of the future that helps drive our decisions towards creating and delivering world-class security services.
- Velocity - We have a bias for action. We move swiftly and with purpose toward our goals and objectives and can easily adapt (and adjust) along the way.
- Vigilance - We foster a culture of proactive awareness for our company and our customers, who trust us to be an extension of their team. We are always looking for areas where we can innovate, improve, fix, transform and revolutionize, which ensures the protection, safety and success of everyone at SilverSky.
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