Performance Management Operations Analyst (HYBRID) Miami Lakes
- KPI Program Management, Governance & Performance Reporting:
- Leads the development, governance, and ongoing management of the division's KPI Program, ensuring alignment with business objectives and performance management standards.
- Facilitates workshops with business leaders and managers to identify KPI needs, aligns on performance targets, and ensures business readiness for KPI adoption.
- Documents and maintain comprehensive KPI business requirements, including metric definitions, calculation methodologies, data sources, reporting cadence, thresholds, and defect criteria.
- Validates KPI feasibility based on available data and collaborate with data and analytics partners to ensure accurate, reliable, and sustainable data sourcing.
- Partners with Strategic Analytics teams to design, build, and enhance KPI dashboards, scorecards, and performance reports that support operational and executive decision making.
- Leads KPI adoption activities, including stakeholder communications, training sessions, and changes management initiatives to drive consistent usage and understanding.
- Monitors KPI performance, effectiveness, and ongoing relevance; proactively identify gaps, risks, and improvement opportunities.
- Recommends KPI recalibrations, redesigns, enhancements, or retirement as business priorities and operating models evolve.
- Maintains the master KPI inventory, ensuring strong documentation hygiene, version control, and governance compliance.
- Facilitates recurring management performance review meetings, including preparation of materials, insights, and follow up actions.
- Supports delivery assurance activities and executive level performance review preparation.
- Owns the ongoing maintenance of dashboards and scorecards, ensuring KPIs are accurate, timely, and consistently reported across stakeholders.
- Ensures data quality, integrity, and reliability across all KPI reporting and performance outputs.
- SMO Operational Support:
- Supports SMO new hire onboarding activities, including documentation, training materials, and readiness support.
- Maintains and organizes the SMO SharePoint site, ensuring current, accessible, and well structured content.
- Supports the adoption of SMO process enhancements and governance changes through documentation, communication, and user support.
- Assists in the development and implementation of reports and dashboards supporting day to day SMO operational activities.
- Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
- Adheres to Bank policies and procedures and completes required training.
- Identifies and reports suspicious activity.
- 2--5 years of experience in business analytics, operations, performance management, or a related role required
- Strong experience working with KPIs, metrics frameworks, dashboards, and performance reporting required
- Experience partnering with data, analytics, or BI teams required
- Proficiency with data visualization and reporting tools (eg, Power BI, Tableau, Excel) required
- Experience working within a Strategic Management Office, PMO, or operational excellence function preferred
- Demonstrated ability to gather, document, and translate business requirements into actionable insights, required.
- Strong facilitation, communication, and stakeholder management skills, required.
- Knowledge of governance frameworks, performance management models, or enterprise scorecards, preferred.
- Familiarity with SharePoint or similar collaboration platforms, preferred.
- Analytical thinking and attention to detail
- Structured problem solving
- Stakeholder influence and collaboration
- Change management and adoption support
- Documentation discipline and process orientation
- Ability to balance strategic initiatives with operational execution
- Candidates residing in locations within BankUnited's footprint may be given preference.
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