Director of Luxury Leisure & Transient Sales
- Develop and executive the hotel's luxury leisure and transient sales strategy in alignment with overall commercial objectives.
- Identify, target, and grow business from top-producing luxury travel agencies, tour operators, and consortia.
- Lead luxury leisure and transient sales initiatives including familiarization trips, trade vents, and market roadshows to elevate brand presence in key feeder markets.
- Cultivate and maintain strong personal relationships with travel advisors, luxury agency owners, and key clients.
- Serve as the property brand ambassador within the luxury leisure community, representing Delano with grace and authority.
- Represent the property at industry trade shows, sales missions, and networking events.
- Host high-value guests and travel partners on site, ensuring exceptional experience aligned with our brand standards.
- Assist Director of Sales in the leading of transient revenue strategies, and collaborate with revenue management to analyze trends, forecast demand, and optimize pricing.
- Work closely with Marketing, Reservations, and Operations to ensure seamless delivery of the guest journey from booking to post departure.
- Collaborate with Membership and Cultural Programming teams to craft experiences that reflect the property's unique identity and exclusivity.
- We recognize we are in the hospitality industry and that may require us to provide lateral service.
- We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.
- Experience in luxury transient hotel sales, with existing relationships in key markets
- Five years of sales experience in lifestyle/luxury hospitality with strong exposure to leisure, transient, or lifestyle segments.
- Familiarity with Agency360, Salesforce, PowerPoint, Excel, and luxury RFP platforms
- Presentation, communication, and organizational skills
- Self-driven and resourceful, with a balance of creativity and analytical thinking
- Willingness to travel globally for client engagement, brand positioning, and events
- Possesses a gracious, professional, and approachable demeanor reflective of a luxury lifestyle brand
- Multitasking and organizational skills; thrives in fast-paced environments with high attention to detail
- Ability to work independently and collaboratively while maintaining positive interdepartmental relationships
- Physically able to stand or walk for extended shifts (up to 8 hours or more) and respond quickly to guest or client needs
- Must be able to lift, twist, push, pull, bend, climb, and carry objects as needed for site inspections or event prep
- Great verbal and written communication skills; must be fluent in English
- Willingness to work both indoors and outdoors, in varying conditions, based on business demand
- Working knowledge of federal, state, and local labor and safety laws, including equal employment opportunity, wage and hour regulations, and occupational safety compliance
- All team members must maintain a neat, clean and well-groomed appearance. Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor.
- The opportunity to join an innovative, fast-growing, international group that's committed to not just building new hotels but building a global brand.
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Become part of a team that's very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
- A competitive package and plenty of opportunity for development.
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