Commercial Insurance Agent

Universal Insurance Agency
Orlando, FL
Full-Time | In-Office (Not Remote)
Apply Online Only

Pay $40k - 45k plus bonuses -based on skills and experience
Reports To: Owner and Office Manager
Training: Initial training provided; candidate must be able to hit the ground running

Universal Insurance Agency is a trusted insurance provider serving the Orlando community. We specialize in delivering personalized service with integrity and reliable commercial insurance solutions. Our agency values teamwork, professionalism, and exceptional client care.

We are seeking an experienced Commercial CSR / Insurance Agent with strong commercial insurance knowledge, excellent communication skills, and the ability to manage client accounts from new business through renewals and ongoing servicing. The ideal candidate thrives in a fast-paced environment, is detail-oriented, and provides outstanding customer service.

• Manage commercial insurance accounts, including renewals, endorsements, policy changes, and servicing
• Provide timely and accurate quotes, bind coverage, and issue policy documentation
• Communicate with carriers, clients, and brokers to ensure smooth underwriting and account management
• Utilize Vertafore AMS360 to process transactions, maintain client records, and document communications
• Build and maintain strong client relationships while supporting account growth and retention
• Review and interpret carrier underwriting guidelines to ensure compliance
• Educate clients on coverages, limits, exclusions, and recommendations
• Collaborate with team members to support agency goals

• Active Florida insurance license (Commercial Lines; 2-20 preferred )
• Bilingual with strong English speaking, reading, and writing skills
• Proven experience in commercial insurance (CSR or Agent level)
• Familiarity with multiple carriers and underwriting guidelines
• Strong knowledge of quoting, binding, and policy servicing
• Experience with Vertafore AMS360 or a comparable agency management system
• Excellent communication, organizational, and time-management skills
• Detail-oriented with the ability to manage multiple priorities
• Ability to work independently and as part of a team

• Experience across multiple commercial lines (General Liability, Property, Workers’ Compensation, etc.)
• Familiarity with agency workflows, cross-selling, and retention strategies
• Customer-focused, solutions-oriented mindset

• Supportive team environment
• Opportunities for professional growth
• Paid Time Off (PTO)
• 401(k) with employer match

Psychological & Cognitive Demands

This position requires sustained mental focus, sound judgment, and the ability to perform effectively in a fast-paced, client-facing insurance environment. The individual must be able to:

• Maintain concentration and attention to detail for extended periods while reviewing policies, endorsements, and underwriting guidelines
• Analyze complex insurance information and make sound decisions regarding coverage, compliance, and risk exposure
• Communicate clearly and professionally in both English and Spanish, both verbally and in writing
• Manage multiple accounts and priorities simultaneously while meeting deadlines
• Respond appropriately and professionally to client concerns, questions, and high-pressure situations
• Exercise discretion and maintain confidentiality of sensitive client and company information
• Adapt to changing carrier guidelines, compliance requirements, and agency priorities
• Work independently with minimal supervision while also collaborating effectively within a team environment
• Maintain composure and professionalism during challenging customer service interactions

The role requires strong problem-solving skills, emotional intelligence, and the ability to remain organized and efficient in a high-volume setting.