Collections Team Lead

Collections Team Lead - Behavioral Health - Exact Billing Solutions (EBS) 
Lauderdale Lakes, FL

Who We Are 

Exact Billing Solutions is a unique team of revenue cycle management professionals specializing in the substance use disorder, mental health, and autism care fields of healthcare services. We have extensive industry knowledge, a deep understanding of the specific challenges of these markets, and a reputation for innovation. With our proprietary billing process, EBS is the oil that brings life to the engines of its partner healthcare companies. 

EBS is poised for exponential growth, and we are building out our teams to support the expansion of global operations. 

Part of the ICBD family office portfolio, Exact Billing Solutions combines entrepreneurial speed with the financial discipline of a self-funded, founder-led organization. Our growth reflects a proven ability to solve complex healthcare challenges with operational precision, scalable systems, and client-first innovation. 

Our Origin Story 

Exact Billing Solutions was launched to address one of healthcare’s most persistent challenges: the burden of billing and insurance administration on providers. With firsthand knowledge of how inefficiencies in revenue cycle management drain resources from patient care, our founder built a company dedicated to removing obstacles, accelerating cash flow, and delivering peace of mind to clients across specialties. 

Recognition & Awards

Exact Billing Solutions contributes heavily to the success of the broader ICBD family office ecosystem and benefits from the recognition awarded to other portfolio companies, including: 

• Inc. 5000, 2024 – Top 5 Fastest-Growing Private Companies in America (ABA Centers of America) 

• EY Entrepreneur Of The Year® U.S. Overall 

• Florida Trend Magazine – 500 Most Influential Business Leaders 

About the Role

The Collections Team Lead will oversee day-to-day operations of a designated collections team, ensuring productivity, quality, and performance goals are met or exceeded. This role serves as a working leader providing guidance, coaching, and support to team members while acting as a liaison between frontline staff and management. The ideal candidate has strong RCM expertise, leadership skills, and a collaborative, solutions driven mindset.

The principal functions of the position identified shall not be considered as a complete description of all the work requirements and expectations that may be inherent in the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Requirements

• Lead, mentor, and support a team of collectors.
• Monitor daily productivity, quality metrics, and KPIs; address performance gaps proactively.
• Serve as a subject matter expert for complex claims, escalations, and payer issues.
• Review hourly and daily productivity and the quality of each team member’s work and provide coaching for improvement.
• Assist with onboarding and training new hires and cross-training of existing staff.
• Ensure team compliance with payer guidelines, client requirements, and internal policies.
• Partner with management on workflow optimization, process improvements, and special projects.
• Review reports related to aging, denials, cash collections, and work queues; take corrective action as needed.
• Act as a point of contact for internal stakeholders and, when appropriate, external clients.
• Foster a positive, accountable, and collaborative team culture.
• Monitor and manage the collections process to ensure timely and accurate resolution of outstanding claims.
• Enforce workflows for the collection team.
• Collaborate with internal departments to resolve collection issues and improve processes.
• Maintain a positive and productive work environment, foster teamwork and collaboration within the collections team.

Qualifications

• Requires a minimum of an Associate’s degree, Bachelor’s degree preferred and:

• Behavioral health out-of-network billing: 3-5 years of experience
• Knowledge and experience with CollaborateMD EMR and billing software programs
• Experience with ABA therapy preferred
• Willingness to submit to drug and background screenings
• Manage direct and indirect remote employees and ensures internal controls are followed
• Knowledge of delegated credentialing and verification

• Knowledge of related accreditation and certification requirements
• Knowledge of medical credentialing procedures and standards

Benefits

• 21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays).  

• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.  

• Medical, dental, vision, long-term disability, and life insurance.  

• Generous 401(k) with up to 6% employer match.  

Exact Billing Solutions (EBS) Culture 

Integrity. Dependability. Attention to detail. All our team members exhibit these qualities when it comes to doing business. And when it comes to the business of supporting a team, as a company, we offer no less to our team members. We’re a fast-paced, growing company delivering services that allow our clients to spend more time helping people. At the end of the day, it’s people, not numbers, that drive our success. 

Exact Billing Solutions participates in the U.S. Department of Homeland Security E-Verify program.