Property Manager - Multi-family Residential

Job Description

Job Description

The Graham Companies, A Family Tradition of Service

Graham Residential, our apartment communities, are owned and operated by the same company, enabling us to offer customer service unlike any other multifamily company. While our leasing team is responsible for meeting property leasing goals, they also pride themselves in assisting residents and maintaining high resident retention levels.

We are looking to hire a Property Manager who excels in understanding the importance of a great first impression. The ideal candidate must have a passion for the highest level of customer service, strong communication (both verbal and written) and bring a positive attitude to every workday. If you have the desire to help us achieve our goals, we encourage you to be part of our family by submitting an application.

What We Expect from You:

• Ensures timely collection of rent and other fees in accordance with lease agreement and company policies.
• Ensures all resident issues are handled promptly and appropriately.
• Ensures all applications and lease documentation is accurate and completed in a timely manner.
• Analyzes renewal expirations, loss to lease, and provides feedback to executive team to determine renewal options.
• Enforces and monitors lease renewal process in accordance with company follow up procedure.
• Prepares variance reports, leasing bonuses, and month end list.
• Understands controlled access systems in order to operate and maintain community access.
• Understands and operates company’s various software applications and property management software (YARDI).
• Manages maintenance work orders and cleaning schedule for customer service technician and porters. Monitors work order follow-up.
• Inspects property and ensures grounds and amenities are clean and up kept. Schedules work with maintenance or vendors as needed.
• Inspects apartments with maintenance supervisor to determine condition of units and needs for repair or replacement.
• Determines resident responsibility for damages, requests repair or replacement costs, and prepares deposit accounting worksheet.
• Creates purchase order requests for office supplies, maintenance supplies, appliances, and vendor estimate as needed. Approves invoices.
• Maintains Licenses/Permits. Follows through with annual inspections and coordinates corrective measures necessary to renew permits.
• Oversees leasing staff and their development. Motivates team by establishing leasing goals and ensures staff is properly trained.
• Maintains proper documentation of performance reviews and of any disciplinary actions taken.
• Conducts meetings to keep staff informed about property issues, company policies and office goals. Leads by example.
• Provide support to the Executive team to identify community goals and objectives.
• Other duties may be assigned as needed.

Requirements and Qualifications:

• 5+ years of experience managing 350+ unit market rate multifamily communities and their amenities.
• Must be able to interact and communicate with individuals at all levels of the company.
• Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks, demands, establishing priorities, following up and meeting deadlines.
• Work requires continual attention to detail in composing, typing and proofing materials.
• Excellent organizational and time management skills with the ability to multi-task and follow through.
• Bi-lingual (English/Spanish) a plus.
• Excellent verbal and written communication skills, strong administrative and organizational skills, effectively manage time and set priorities.
• Skill in the use of computers and computer systems (including hardware and software) to set up functions, enter data, and process information.
• Skill in using mathematics to solve basic problems.
• Skill in working independently and following through with assignments with minimal direction.
• Skill in adapting to a changing work environment, competing demands and ability to deal with frequent change, delays, or unexpected events.
• Intermediate level ability to operate a computer using Microsoft Office products (Word and Outlook) and learn to use applicable division and organization specific software.
• Ability to establish and maintain accurate records.
• Ability to regularly attend work and arrive punctually for designated work schedule with availability from 8am-7pm.

Our employees are important to us because they make us who we are. We know that the way we treat our own people will be reflected in the way our people treat our customers. When you join the Graham Companies you enter a family that is committed to serving its neighborhood with professionalism, honesty, and integrity. In our family, everyone contributes, and everyone belongs.

Location

• This role will be an office-based position in Miami Lakes, Florida.

Benefits:

• Rental discount at any Graham Residential community
• Bonus pay
• Uniform allowances
• Vacation time and paid holidays
• Employer Funded Pension Plan
• 401(k) with company match
• Medical/Dental/Vision insurance
• Employer Funded Short- and long-term disability
• Miami Lakes Athletic Club discount
• Positive work-life balance