Collections Agent

: Position Overview As a Collections Agent at Lotane & Associates, you will play a crucial role in helping our clients recover outstanding debts. You will be responsible for contacting debtors via phone and negotiating the repayment of outstanding balances. With your excellent communication and interpersonal skills, you will resolve delinquent accounts and ensure we recover for our clients compliantly and consistently. Responsibilities

• Utilize a dialer system to contact debtors and initiate conversations regarding overdue payments
• Negotiate and establish payment plans based on debtors' financial situations
• Provide accurate and updated information on outstanding debts and payment options
• Maintain a professional demeanor, adhere to ethical standards, and ensure compliance with relevant laws and regulations
• Handle debtor questions, concerns, and disputes with empathy and assertiveness
• Update debtor account information and payment arrangements in the database accurately
• Follow-up with debtors to ensure timely payments and resolve any outstanding issues
• Collaborate with internal teams to optimize debt recovery efforts and achieve collection targets
• Process credit card and/or ACH requests accurately
• Gather and asses financial situations to provide the most appropriate payment plan options
• Represent our clients professionally and ask for recovery of losses and debt
• Execute basic skip-tracing tasks

Requirements

• High school diploma or equivalent, required
• Additional certification in debt collection or a related field is a plus
• Knowledge of FDCPA standards, HIPPA and state laws is a plus
• At least one (1) year of call center / collections experience
• Proven experience as a debt collector or in a call center environment
• Strong negotiation and problem-solving skills
• Excellent verbal and written communication skills
• Ability to handle difficult and challenging conversations with debtors
• Familiarity with relevant laws and regulations in debt collection
• Proficiency in using dialer systems and CRM software
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team

Work Environment This position is a full-time in-house position working Monday through Friday, 8a-5pm or 9a-6pm at our firm in Cocoa, FL. The work environment is fun, friendly and positive with a diverse pool of employees. This is not a remote position.