OPERATIONS REVIEW SPECIALIST - 73002565

Requisition No: 860891 

Agency: Department of Revenue

Working Title: OPERATIONS REVIEW SPECIALIST - 73002565

 Pay Plan: Career Service

Position Number: 73002565 

Salary: $54,674.88 / Annually 

Posting Closing Date: 09/19/2025 

Total Compensation Estimator

Florida Department of Revenue

General Tax Administration

Operations Review Specialist

Tallahassee

This is an Internal Agency Advertisement.

T he Florida Department of Revenue’s General Tax Administration program collects the revenue that maintains the state’s infrastructure, funds schools, protects the environment, and much more. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website .

JOB SUMMARY:

This is an Operations Review Specialist position within the General Tax Administration Program, Taxpayer Services Process, Resource Support Group. The incumbent conducts organizational studies to analyze data and strategies, recommends changes to policies and procedures to improve efficiency and data integrity, and provides technical assistance to help organizations operate more efficiently and effectively. Additionally, the incumbent may conduct program analysis, management consulting, and examination development.

MINIMUM REQUIREMENTS:

• Currently employed with the Florida Department of Revenue.
• Two years of experience analyzing operational problems or issues and recommending corrective actions for improvement.
• Two years of experience with developing operational reports, technical writings such as operational manuals, procedures, guides, operator instructions for systems operations, or reporting.
• One year of experience as a leader, facilitator, or member for special team assignments or projects to implement key process elements or measures.

PREFERENCES:

• Experience with Microsoft Access or SQL.
• Customer service experience.
• Experience with Contact Center technology.

SALARY: The hiring salary for this position generally will not exceed $4,556.24 monthly/$54,674.86 annually.

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: Kelli Grigg, (850) 617-8412, [email protected] .

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT: If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

R EMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more inform ation, please visit the SSS website at .

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.