Call Center Representative

As a healthcare Patient Care Representative in our Communication Center you will be responsible for successfully managing inbound and outbound calls. This will include following communication scripts, handling different topics, and acting as a liaison between our company and its customers. In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes, entering new patient information, scheduling and directing callers to appropriate departments. The Communication Center handles a variety of incoming patient inquiries or requests and will use the appropriate resources to complete accurate responses.

This is what we are looking for:

• Exceptional customer service with a smile
• A dependable Team Player
• Ability to learn new things
• Knowledge on how to review patient charts, verify information, explain charges and answer questions
• Ability to write succinct and accurate notes in the patients' electronic health record.
• Previous Inside Sales or Call Center Experience
• Proficiency in technology
• Ability to speak a second language is always a plus

Here’s what we offer you:

• Professional, collaborative culture of outstanding co-workers
• Training and the potential for advancement throughout your career
• Health Insurance/Dental Insurance/Life Insurance
• Paid Time Off and Paid Holidays
• IRA with company match
• Discounted optical and vision care

Interested candidates are encouraged to complete the Predictive Index, available at this link:

Tyson Eye is regarded as one of the premier eye care centers in Southwest Florida. Our surgeons and doctors have helped thousands of people enjoy better vision and have consistently introduced break-through technology to the area. We are committed to excellence by delivering modern technology with old fashioned concern. It takes teamwork with a smile, through many years of service to provide the best eye care for our patients.

Tyson Eye is an equal opportunity employer and proud to be a drug and tobacco free organization.