Referral Coordinator - Lee Physician Group - Orion Building - 90 days on site then remote

Location: Orion Building -6630 Orion Drive Fort Myers FL 33912

Department: LPG Referral

Work Type: Full Time

Shift: Shift 1/8:00:00 AM to 4:30:00 PM

Minimum to Midpoint Pay Rate: $20.50 - $24.09 / hour

Summary

🌟 Join Our Team as a Referral Coordinator! 🌟

Location: Lee Physician Group Orion Building, Fort Myers, FL
Schedule: Monday Friday | 8:00 AM 4:30 PM
Work Type: Full-Time (Remote option considered after 90 days based on experience)

About the Role 🩺

Are you an organized, detail-oriented professional who thrives in a fast-paced medical environment? Lee Physician Group is seeking an experienced Referral Coordinator to join our dynamic team. Youll play a critical role in ensuring patients are connected to the right care efficiently and effectively.

As our Referral Coordinator, youll:

• Manage inbound and outbound medical referrals with precision

• Review, triage, and follow up on referrals in the basket system

• Collaborate closely with providers, specialists, and patients to ensure smooth care coordination

• Maintain accurate and timely documentation in Epic (experience highly preferred)

What Were Looking For

• Prior medical referrals experience essential

• Familiarity with Referrals in Basket workflow

• Strong organizational and communication skills

• Detail-oriented with excellent follow-up and multitasking abilities

• Epic EMR experience is highly preferred

Why Lee Physician Group? 💙

At Lee Health, we believe in supporting our team so they can provide the best care. We offer a comprehensive benefits package including:

• Medical, dental, and vision insurance

• Paid time off (PTO) and holidays

• Retirement savings with employer match (401k/457)

• Tuition reimbursement & professional development opportunities

• Employee wellness programs and discounts

• Opportunities for remote work after 90 days, based on performance

Ready to be the bridge that connects patients to the care they need? Apply today and join our team of passionate healthcare professionals!

Facilitates referrals by processing internal, outgoing, and incoming referral entries. The Referral Coordinator will be responsible for working assigned incoming and outgoing referral work queues, schedule patients, attach referral to patient appointments, obtain authorizations, proactively look into assigned department schedule and verify all authorizations have been done. Will also be responsible for maintaining communication/relationship with the assigned practice. Processes more than 50 referrals per day for completeness, and disseminating the referral appropriately to the correct work queues is the start of the scheduling process.

Requirements

Education: High School diploma or GED equivalent required. Post high school training or college preferred.

Experience: Minimum of 1 years experience in customer service and scheduling. 6 months of Epic experience preferred.

Certification: N/A

License: N/A

Other: This job requires you to have a working knowledge of referrals and InBasket, so that you can communicate to the offices and physicians about the referrals. One must possess extensive knowledge Epic scheduling to maneuver efficiently and attach the referral to the appointment, which assists the scheduler in providing quick and accurate service for our patients. This position takes multi-tasking to a new level, and requires one to be flexible, as the job duties change quickly. Communication and fostering a team environment are an essential component of this job. We work in cubicles, so one must feel comfortable working in a confined space. One must maintain all of those proficiencies and will continue to achieve exceptional quality scores/error rate. In addition, this person must be crossed trained in all service lines of the department.

Medical terminology knowledge is a must. Knowledge and understanding of telephone etiquette including strong listening skills are essential. Excellent customer service, including verbal and written communication skills are required. Ability to effectively, precisely and clearly communicate with other departments, physician practices, staff and providers. Data entry skills and good computer skills are required including knowledge of Microsoft Office. Expert understanding of insurance and authorization process. Ability to trains all levels of referral coordinators for all assigned specialties. Being bilingual is helpful.

US:FL:Fort Myers