Membership and Marketing Coordinator- Country Club

The Membership and Marketing Coordinator will assist the Director of Marketing and Membership with day to day administration functions and frequent interaction with the membership. Monday-Friday 8am-4:30pm

Essential Functions

• Responsible for the day to day administration of membership and marketing paperwork and documentation.
• Assist in the coordination of the Summer Member Program.
• Maintain all member packages.
• Interface with the real estate team as needed to support new members.
• Maintain current membership files, requests, and other membership notices/requirements.
• Processing prospective member applications (credit/background check/packets).
• Assisting with preparation of amendments to Club Bylaws.
• Follows-up on marketing efforts and member referrals as needed.
• Assist with the creation of marketing and membership reports.
• Effectively respond to member comments in accordance with Club standards.
• Provide ideas, feedback, and suggestions to continuously improve the services provided to members.
• Maintain response, attendance, and follow-up lists for membership and marketing events.
• Work collaboratively with all POA/Realty management, Boards, and members.
• Work with external vendor relationships.
• Prepare items for required membership meetings.
• Participate in assigned Board and Committee meetings; must be proficient at drafting minutes as assigned .
• Follow all membership applicable local, state, and federal laws.
• Perform/present membership orientations.
• Coordinate and plan membership activities and/or functions for the Director.
• Prepare invitations, agendas, and correspondence as needed.
• Perform new/prospect membership amenity/facility tours.
• Perform any other tasks as assigned by management.

Knowledge, skills and abilities

• Must have excellent computer skills, including extensive use of Microsoft Office programs, Windows, Internet, Adobe Acrobat, and basic database and Customer Relationship Management (CRM) applications required; experience with graphic design software such as InDesign or Photoshop helpful; and related database knowledge expected.
• Must have knowledge of commonly used concepts, practices, and procedures within a country club.
• Efficiently handle multiple calls to customers, members/subscribers, vendors and the general public.
• Respond to member inquiries in a courteous and friendly manner.
• Must possess excellent interpersonal and conflict resolution skills.
• Must possess excellent written and verbal communication skills.
• Must possess excellent organizational skills and coordinate and complete tasks with limited supervision.
• Must be a detail-oriented individual and possess time management skills.
• Must maintain high performance standards.
• Simple computational skills (Add, Subtract, Multiply, Divide, Percent's)
• Fluent reading and writing in English with the ability to recognize signs and symbols.
• Ability to deal with routine changes often.
• Ability to deal effectively and tactfully with all employees, management and members.
• Ability to work in a fast paced environment.

Education and experience

• High School Diploma or equivalent required.
• Bachelor's Degree preferred, preferred major in Hospitality or Marketing management.
• Minimum of two year's club experience preferred in Membership and/or Marketing department.
• Marketing and/or membership previous experience preferred.
• Computer experience required, including but not limited to PowerPoint, Word, Excel, Outlook, Adobe Acrobat, and basic database and Customer Relationship Management (CRM) applications required; experience with graphic design software such as InDesign or Photoshop helpful; and related database knowledge expected.
• Experience with drafting/prepare minutes for committee meetings.

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