Supervisor, Revenue Accounting - Orlando Based
- Lead, coach, and develop one direct report; establish performance expectations and provide regular feedback.
- Foster a culture of accountability, accuracy, and continuous improvement.
- Review and approve reconciliations related to credit and gift card receivables across all sales channels; ensure timely research and resolution of discrepancies.
- Review and approve journal entries and Sales Journal adjustments to ensure accurate recording of receivables, fees, and related transactions.
- Maintain and enhance the Gift Card forecast model; analyze and communicate P&L and balance sheet impacts to Finance leadership.
- Manage fraud tracking across all payment channels; update risk software and recommend enhancements to acceptance rules.
- Oversee timely responses to chargebacks and refund requests; provide insights on trends and identify opportunities to minimize chargebacks and improve controls.
- Serve as a key liaison with IT regarding system enhancements, new initiatives, and resolution of production issues.
- Respond to escalated inquiries from restaurant operations leaders regarding credit card processing or fee-related matters; ensure prompt and accurate resolution.
- Oversee organization and retention of credit card documentation and file rooms; ensure processes are compliant with internal guidelines and PCI requirements.
- Identify and recommend opportunities for improving reporting, analysis, and payment acceptance processes.
- Provide ad hoc analytical and financial support for special projects as requested.
- 5+ years of experience in Finance or Accounting roles.
- Strong analytical and accounting skills with proven ability to interpret and translate data into actionable insights.
- Advanced proficiency in Microsoft Excel and strong skills in data retrieval and financial modeling.
- Demonstrated project management skills with ability to lead initiatives independently and deliver accurate, timely results.
- Proven ability to analyze, prioritize, and solve problems effectively in a fast-paced environment.
- Experience leading, coaching, or developing employees.
- Bachelor's degree in Finance or Accounting required.
- Certified Public Accountant (CPA) designation is a plus.
- Strong understanding of Generally Accepted Accounting Principles (GAAP) and internal control frameworks.
- Excellent verbal and written communication skills; able to collaborate effectively with all levels of the organization and third‑party partners.
- Strong organizational skills with ability to manage high-volume workloads and meet deadlines, especially during month-end close.
- Self-starter with strong follow-through, attention to detail, and commitment to continuous improvement.
- Customer-service mindset with a collaborative and proactive approach.
- Experience working with credit card payment processing or in the restaurant industry is a plus.
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