Partnerships and Distribution Manager

: Company Description

ABOUT WESTGATE RESORTS Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

The Partnerships and Distribution Manager is responsible for channel and distribution management for the Westgate Resort portfolio, which will facilitate the strategic direction and tactical implementation of hotel/rental room revenue sales. The Distribution Manager's core responsibility is to oversee the SynXis CRS and Booking Engine system in its entirety, including property content, imagery, connectivity with OTA and Wholesale partner accounts, Consortia Participation, and GDS/HOD content.

RESPONSIBILITIES

• Assist the National Director of Partnerships & Distribution and Senior Management team in all requested job duties and/or projects and events.
• Responsible for the daily management of all channels of distribution, defined as E-commerce (OTA), Wholesale, Consortia, Corporate Transient, Travel Agent (GDS) and its content and overall health under the guidance of the National Director of Partnerships & Distribution.
• Oversee the onboarding, and ongoing maintenance, of dynamic connectivity and the facilitation of all communication and troubleshooting regarding connectivity, in all related systems.
• Maintenance of all property level content, including any and all written descriptions and related imagery.
• Uploading and ongoing maintenance of new rate plans and new room types, including all related descriptions, content and imagery required.
• Continually audit OTA and Wholesale partner account listings for content, imagery, brand standard compliance, and accuracy of information.
• Assist in identifying copyright infringement, illegitimate affiliate rate feeds and other breach of contract related items and collaborate with Legal.
• Assist in generating marketing plans, collateral, promotional material, newsletters and trend market analysis reports and/or campaigns with Revenue Management and Digital Marketing teams.
• Actively participate in ongoing training, webinars and general sessions related to Channel Management and Distribution.
• May be required to travel to industry tradeshows, call center trainings, property tours and offsite customer meetings and incur travel expenses for submission for reimbursement. This will require employee to have reliable transportation and ability to travel in and out of market with very short notice. International travel will require employee to maintain a valid US passport or other required valid documentation for traveling out/into the United States.
• Employee must be available to travel up to, but not limited to, 10% of the time or as required by the project.
• Ability to navigate and analyze production reports in Excel and/or Word with intermediate to advanced skill.
• Collaborate with resort operations and partner accounts to ensure optimal service standards for all properties and for all accounts.
• Excellent interpersonal and organizational skills to effectively communicate to all key stakeholders, including the ability to manage multiple projects, meet deadlines and work effectively.
• Ability to work independently with stated objectives and achieve those objectives with minimal management.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policy and procedures to achieve the overall objective of this position.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• System Connectivity Experience preferred (SynXis, GDS, DerbySoft, DHISCO, etc).
• Microsoft Word, Excel and PowerPoint with intermediate to advanced skill.
• Internet navigation, SEM, SEO and social networks.
• Organizational skills.
• Attention to detail.
• Problem solving skills.
• Able to work independently.
• Bilingual - English/Spanish desired.
• Trilingual- English/Spanish/Portuguese a plus.

EDUCATION and/or EXPERIENCE

At least two (2) years of channel or distribution coordination or management required, with preferably booking engine experience included (but not required). A Bachelor's Degree (B.A.) from a four-year college or university preferred, but not required.

Additional Information

Why Westgate?

• Comprehensive health benefits - medical, dental and vision
• Paid Time Off (PTO) - vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.