Case Manager

Job Description

Job Description

Positive Assistance is a not-for-profit organization. Our mission is to assist and give hope to people living with chronic illnesses or at risk of getting chronic illnesses. This position reflects our mission and requires excellent customer service skills, non-judgment behavior, working non-traditional hours in the field at least 30% of your time conducting home-visit and linkage to medical care as well as providing intensive medical case management.

Job Responsibilities:

• Determines nature of client’s situation by interviewing client, assessing medical, psychological, emotional, and social information, and making on-site visits.
• Establishes course of action by exploring options and setting goals with client. (Care Plan)
• Assists clients by referring them to community resources (PrEP/PEP), arranging appointments and establishing rapport with other agencies.
• Fosters client’s action or adjustment by interpreting attitudes and patterns of behavior, explaining and suggesting new options (Female condoms, PrEP).
• Maintains records of case by documenting client’s situation and client’s actions.
• Monitors planned actions by periodic follow-up. Documents all contacts into Tebra (EHR).
• Maintains operations by following policies and procedures, participating in quality reviews and reporting needed changes.
• Complies with federal, state, and local legal requirements by studying existing and new legislation, enforcing/encouraging adherence to the prevention requirements, and advising management and medical providers on needed actions.
• Maintains client confidence and protects operations by keeping information confidential.
• Contributes to team effort by accomplishing related results as needed.
• Recruit clients (Sex Workers) to the prevention program (PrEP/PEP).
• Conduct health screening (Glucose test, HIV, Blood pressure)
• Protect and maintain patient’s confidentiality all the time.
• Work non-traditional hours, including weekends and holidays.
• Inform your immediate supervisor about any complaints or potential problems.
• Take the initiative by completing tasks without asking your supervisor.
• Be willing and flexible to complete other tasks not mentioned in this job description.
• Attending all Ryan community meetings and events to promote PrEP and PA services.
• Conducting field visits to make sure that clients are living in a stable environment.
• Educating clients about U=U, Adherence, CD4, Viral Load, Ryan White Eligibility, ADAP, HOPWA.
• Ensuring that clients keep all medical appointments and referral to specialists as needed.
• Educating clients about stigma reduction, confidentiality, status disclosure, dating.

Skills and Qualifications:

• Handles Pressure and applies pressure.
• Objectivity
• Confidentiality
• Organization
• Planning
• Reporting Skills
• Persistence
• Influence
• impactful
• Active Listening
• Verbal Communication
• Client Relationships
• Work independently

Education, Experience and Licensing Requirements

• Bachelor's degree
• 4-7 years’ related experience such as social worker, psychologist, case manager.
• State-specific driver’s license required.

Benefits package after Probation period

• 401K (see eligibility requirements).
• PTO (See eligibility requirement). PTO is acquired or gained.
• Holidays Paid (Including personal holiday or birthday, Christmas, Thanksgiving, New Year’s Day, Juneteenth, MLK Jr Day, Easter, Memorial Day, Fourth of July, Labor Day)
• Orlando City Soccer Games tickets, Magic basketball games tickets, Staff Day at the beach or park, Paid Training (CME) or attending conference, staff appreciation dinner.
• Work Schedule: 40 hours a week, Sunday or Saturday mandatory (1:00-5:00 PM).