Assistant Circulation Supervisor

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Under limited supervision, assists with the day-to-day operations of the Circulation Department; help with the planning and supervision of the project to implement transition to Radio Frequency Identification (RFID) materials management system; and performs other related duties as assigned.

This position is 40 hours per week and may require nights and weekends.

DUTIES AND RESPONSIBILITIES (Which are not in any hierarchical order)

1. Resolves customer account disputes amicably through interviewing customer, analyzing account information, investigating facts, communicating about the situation with the customer, and negotiating and/or enforcing resolution.

2. Proactively provides customer service and assists customers through various aspects of using the library including usingself-check.

3. Assists customers with library accounts, including processing account applications, verifying account information, informing customers of andenforcing account rules and regulations, accepting payment on account, ensuring accuracy of the account.

4. Responds to circulation related inquiries utilizing available electronic technology such as telephone, internet, etc.

5. Reviews department procedures and work processes and recommends changes in procedures and processes to improve customer service and operating efficiency.

6. Trains staff in proper procedures, processes and customer service principles. Counsels employees on performance related issues.

7. Manages money, including checking receipts and recordsfrom various money collection machines, completing reports, etc.

8. Enthusiastically promotes reading and use of library materials and ensures attractive merchandising of library materials.

9. Assists in maintaining collection for circulation bygenerating various reports and assisting staff in searching for and locating library materials.

10. Responsible for the opening and closing operations including managing money, insuring the set up or shut down of equipment, and unlocking or locking doors, monitors details as needed.

11. Ensures that all materials are processed and shelved accurately, efficiently and in a timely manner.

12. Plan and supervise project to implement transition to RFID materials management system.

13. Performs other related duties as assigned.

Salary

$24.35 - $30.44 Hourly (Pay Grade 51)

Excellent Benefits!

Qualifications

High school diploma or GED (education will beverified using the “Education Requirements” listed below) and four (4) years of customer service experience in a library environment is required, or any equivalent combination of training and experience. Two (2) years of lead work or supervisor experience is required. Experience with automated library circulation systems is highly desirable.

A current and valid Florida driver's license isrequired. For application purposes, a valid driver's license from any state (equivalent to a State of Florida ClassE) may be utilized; with the ability to obtain the State of Florida driver's license within thirty (30) days from date of employment.

Education Requirements : To be considered valid (or verified) for position qualification purposes, and consistent with City Hiring Policy 4-5, a High School, GED or equivalent diploma, and all higher education degrees or certifications must have been issued by:

a) a public education institution in the State of Florida or any State or Territory of the United States; or b) an institution accredited by an accrediting organization that is recognized by the Florida Department of Education or the U.S. Department of Education; or c) an institution that is accredited by an organization that is recognized by the Council for Higher Education Accreditation (CHEA); or d) an institution whose degree or certification is accepted by institutions identified in either a), b), or c), above, for the purpose of admission to institutions identified in either a), b), or c) above.

International degrees will be evaluated to determine if they satisfy qualification requirements.

Additional Details The selection process for this position may consist of any, all or a combination of the following tests: evaluation of training and experience, written examination, structured oral interview or other assessment method. State of Emergency: When normal operations of City departments are suspended or interrupted due to a declaration by the Mayor that a state of emergency exists, all employees will be deemed critical by the City. For the preparation and/or continuation of emergency operations or for special work detail, employees deemed necessary shall be required to work. Employees deemed critical by the City but not needed for the initial preparation and/or continuation of emergency operations or for special work detail may be directed not to report to work, and given paid administrative leave or they may be reassigned to another location that best meet the needs of the City. How To Apply If you are interested in applying for this position you may apply online by selecting the Apply Now button at the end of the job posting. Applications must be received in Human Resources by the closing date. The City of West Palm Beach is an equal employment opportunity employer. The City values the service of veterans to our country, supports recruitment of veterans and veterans' preference will be given in accordance with Chapter 295 of the Florida Statutes for those who met the minimum requirements of the position. Background investigation, physical, and drug and alcohol screening is required as condition of employment. Currency USD