IT Executive Support

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IT Executive Support - ABA Centers of America Corporate HQ Fort Lauderdale, Florida

Growth Opportunity - Key Role in Company

You're an experienced, top-of-your-game IT/tech support professional, but the demands on your time from the number of people you support are difficult to meet. Wouldn't it be great if you served as an elite IT superstar to a small group of executives who appreciate quality assistance? We've got the job for you!

As our Executive IT Support Technician, you will provide comprehensive, highly skilled, and service-oriented technology support to the Chairman, senior executives, and other key employees. This role encompasses IT and A/V support, smart-home system management, and end-to-end technical assistance across multiple residential and mobile locations, including an airplane, yacht, family center, and primary residence. This role requires a high level of discretion and confidentiality. The successful candidate must be acutely aware of the sensitive information they handle and committed to earning and maintaining the trust and confidence of the executive staff.

What You'll Do

• Configure, support, and maintain smart-home devices, including ADT, IAQUALINK, YALE, CARRIER HOME, MY LINK, RESIDEO, TC, HI-CONNECT, MYQ, LUTRON, HEOS, DOORBIRD, EWELINK, TRANE HOME SYSTEM, PERFIWARE, BENINCA, and HOMELINK.
• Manage and support AV systems for virtual meetings, including Zoom, OWL Systems, and Barco Video Conference Systems, ensuring seamless execution of meetings and addressing technical issues.
• Set up, troubleshoot, and manage email flow; provision users; manage licensing; and administer Exchange Online mailboxes in Office 365; and use PowerShell for automation and environment management.
• Configure, customize, and maintain SharePoint sites, pages, and permissions; develop workflows and custom solutions using Power Automate and Power Apps.
• Configure and manage Jira boards, workflows, and user roles; provide support and training to ensure effective use of Jira for project management and task tracking.
• Install and manage Starlink terminals, troubleshoot connectivity issues, perform firmware updates, and optimize network configurations.
• Administer Dropbox user accounts, permissions, and shared file links; monitor file synchronization and troubleshoot issues to ensure data security.
• Maintain and manage network and device connectivity across all assigned locations, including airplane, yacht, family center, main house, and a Mercedes Sprinter, ensuring secure and uninterrupted service.

Education/Experience and Other Requirements

• Bachelor's degree in computer science, information systems, information technology, or related field or equivalent experience.
• 5+ years experience providing hands-on technical support in large office environments.
• 2+ years directly supporting senior-level executives.
• Hands-on experience with smart home devices, AV systems, and mobile communications systems.
• Demonstrated proficiency in Microsoft 365, Exchange Online, PowerShell scripting, SharePoint, Jira, and Starlink network management.
• Strong understanding of network infrastructure, including routers, wireless access points, and switches.
• Ability to manage AV systems, including Zoom, OWL, and Barco Video Conference Systems.
• Familiarity with hardware inventory tracking, mobile device management (MDM), and software license administration.
• Certifications in Microsoft products, CompTIA network or security, project management, information security, or related fields.

Expertise Needed

• Exceptional problem-solving skills and the ability to work well under pressure in dynamic, fast-paced environments.
• Ability to travel or work in hybrid environments as needed to support remote locations, including planes, yachts, vehicles, family center, or homes.
• Experience supporting high-profile individuals and executives.
• Knowledge of cybersecurity best practices and mobile security protocols.
• Demonstrated ability to work independently, prioritize tasks, seek clarification, and make and support recommendations.
• Strong decision-making skills, with the demonstrated ability to balance speed of delivery with compliance, security, financial, and other company controls.

Benefits

• Three weeks of paid time off (more added with tenure)
• Medical, dental, vision, long-term disability, and life insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Generous 401(k) with employer match up to 6%

About ABA Centers of America

ABA Centers of America is a healthcare innovator experiencing steady growth while revolutionizing the autism care field. We provide ABA (Applied Behavior Analysis) therapy and diagnostic services to our clients and families in our centers, in homes, and in the community.

Listed by Inc. magazine as the 5th fastest-growing private company in the U.S., we are focused on opening new clinics and remaining self-funded without private equity investment. Committed to our sustainability and philosophy of innovation, our Chairman and Founder received the country's preeminent business award, Ernst and Young's Entrepreneur Of The Year® 2024 National Overall Award.

We are currently in 10 states with over 30 clinical service areas, and our roadmap will bring us to more than 50 clinical service areas over the next 12-24 months. We have the resources and talent usually found at a more mature organization, including fully staffed teams to support marketing, IT, accounting, and clinic growth.

Recruiter ID: #LI-MB1

ABA Centers of America participates in the U.S. Department of Homeland Security E-Verify program.