Guest Service Engineer - Hilton Orlando

The Hilton Orlando is looking to welcome a General Maintenance to the team!

This 1400+ room property offers six dining outlets and seamlessly blends extensive leisure offerings with world class business amenities.

In this role, the focus will mainly be on guests' requests and our ideal candidate will possess general mechanic skills, ideally has worked in hospitality industry, has a friendly/outgoing approach, a great approach to teamwork and a genuine passion for delivering exceptional customer service.

Shift Pattern: 4pm-12:30am Friday - Tuesday (Wednesday and Thursdays will be your days off)

Pay Rate: $22.50

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 Best Workplace by Great Place to Work & Fortune.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

• Respond to guest issues (to include, but not limited to the following)
  • Respond to guest calls within 15 minutes
  • Greet the guest
  • Apologize for the inconvenience
  • Diagnose the issue
  • Perform a swift repair
  • Communicate to the guest what was done
  • Replaces components such as light bulbs, switches, motors, and micro-switches
  • Replaces faulty sections of pipe, valves, and fittings, using plumbing tools
• Must be willing to plunge, snake, and replace toilets

• Maintain inventory of parts and lubricants

• Maintains a clean, neat shop work area, sweeping and cleaning as necessary

• Maintain proper functioning of all equipment and tools

• Establishes a clear line of communication with the engineering leadership

• Assist other maintenance staff on special projects as directed by the engineering leadership

• Read the daily log book
• Adheres to a preventative maintenance schedule
• Enter major accomplishments into the log book
• Utilize the log book to communicate key information

What are we looking for?

Education:

• A combination of education, training and experience that provides the necessary knowledge, skills and abilities to perform the job

• High school graduation or equivalent preferred

  Preferred Experience:

• 2 years experience of hotel facility maintenance or an equivalent combination of relevant education and/or experience
• Experience with solving guest issues

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!