Bilingual Customer Service Representative (English/Spanish)
Job Description
Job Description
Job Title: Customer Service Representative
Location: Pembroke Park, FL
Schedule: Monday - Friday, 8:00 AM - 5:00 PM
Pay: $18 per hour
Job Description:
We are seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our team in Pembroke Park, FL. As a CSR, you will play a vital role in providing exceptional service to our customers while managing inquiries, resolving issues, and supporting our daily operations.
Key Responsibilities:
- Answer inbound calls and respond to customer inquiries in a professional and friendly manner.
- Resolve customer complaints, issues, and inquiries promptly, ensuring customer satisfaction.
- Process customer orders, returns, and exchanges efficiently and accurately.
- Maintain a thorough understanding of products and services to provide accurate information to customers.
- Update and maintain customer records in the system.
- Collaborate with team members to improve service processes and meet customer needs.
- Handle email and online inquiries as needed.
- Provide follow-up with customers to ensure their issues have been resolved to their satisfaction.
- Assist with administrative tasks such as filing, data entry, and report generation.
Qualifications:
- High school diploma or equivalent required.
- Previous customer service experience preferred.
- Strong verbal and written communication skills.
- Ability to multitask, prioritize, and stay organized in a fast-paced environment.
- Excellent problem-solving skills and attention to detail.
- Proficiency in Microsoft Office and basic computer skills.
- Bilingual (English/Spanish) is a plus but not required.
Benefits:
- Competitive pay up to $18 per hour.
- Monday - Friday schedule with weekends off.
- A positive and supportive work environment.
- Opportunities for growth within the company.
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