Patient Collections Representative II (Remote)

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Summary

BD Interventional (BDI) focus on leading innovation and life-enhancing devices in the field of surgical, endovascular, urological and critical care interventions aiming at advancing the treatment of high burden diseases and enabling surgical and interventional procedures. The Patient Collections Representative will support Urology & Critical Care. Liberator Medical offers a wide range of products which optimize the urine drainage process in areas of Ostomy and Urology. As a Patient Collections Representative, you will review open patient balances for accuracy and attempt to collect payment via outbound reach to the patient, communicate any discrepancies in regard to the patient's insurance to the Accounts Receivable (AR) team for investigation, support inbound patient calls as needed.

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Actively review patient account balances and place outbound call in attempt to collect or set up payment plan for patient.

• Investigate patient billing inquiries and communicate findings effectively.

• Assist with inbound call volume as needed to support patient inquiries.

• Thoroughly document patient accounts of actions taken to collect and/or of billing status.

• Have a clear understanding of Medicare Guidelines and Payer Requirements.

• Identify trends along with potential resolution and effectively communicate to leadership.

• Complete all internal system service ticket requests as assigned.

• Maintain a positive work atmosphere that embodies BD Core Values.

• Maintain standard production and quality expectations set for the department.

MINIMUM REQUIREMENTS:

• High School Diploma or general education degree (GED)

• Minimum of 1 years of outbound patient collections experience

Preferred Skills:

• Strong and Professional Verbal and Written Communication Skills.

• Exceptional listening skills with a calm demeaner and the ability to deescalate heightened conversations.

• Understanding of Insurance EOBs and Denial Reasoning.

• Ability to navigate and enter data into various electronic systems while maintaining the integrity and accuracy of the data.

• Ability to communicate effectively with leadership and peers.

• Excellent organization, time management, and prioritization skills.

• Ability to perform essential job function with high degree of independence, flexibility, and creative problem-solving techniques.

• Ability to follow written directive through job aids and other training material.

• Ability to apply intermediate math skills.

• Strong PC Skills, with minimum of moderate Excel knowledge.

• Ability to utilize or knowledge of call center telecommunications software; including outbound dialer.

• Review and Comprehend Medical Records.

• Ability to work remotely with functioning internet capabilities.

• Must be able to work Monday through Friday, 8:30 - 5:00 PM EST.

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Primary Work Location

USA FL - Stuart Airport Road

Additional Locations

Work Shift

US BD 1st Shift 830am-5pm (United States of America)