Bilingual Customer Service - Spanish

State Farm Agency, located in Port St Lucie, FL is currently looking for a bilingual (Spanish/English) customer service professional to join our team as a Customer Service Representative. This is a Customer Service-focused position for a State Farm Agent. Insurance experience is not required; we will train the right person with the right skill.

If you have a talent for customer care and understand the needs and motivations of people, we want you on our team! As our Customer Service Representative, youll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience.

As a Customer Service Representative - State Farm Agent Team Member, you will be a crucial link between our company and our diverse client base. Your primary responsibilities will include, but not limited to:

• Assisting clients with inquiries related to insurance policies, coverage details, and claims processes.
• Providing exceptional customer service through phone, email, and other communication channels.
• Translating documents and correspondence between English and Spanish.
• Collaborating with team members to ensure accurate and timely resolution of customer issues.
• Educating clients on insurance products and helping them make informed decisions.

Qualifications

• Fluent in both Spanish & English, with excellent written and verbal communication skills in both languages.
• Previous customer service experience in the insurance industry is a plus.
• Strong organizational and multitasking abilities.
• Empathetic and patient, with a commitment to resolving customer concerns.
• Familiarity with insurance terminology and policies.

Insurance License Requirement:

Must be licensed prior to starting, with 2-20 or 4-40 Florida insurance license.

Benefits:

• Base salary (based on experience and licensing)
• Bonuses (based on performance/production)
• Life insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Requirements
• High school diploma or equivalent; college degree is a plus.
• Relevant state insurance license preferred.
• Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
• Ability to work flexible hours to accommodate client needs.
• Bilingual; fluent in Spanish and English

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.