Product Manager, Mortgage Servicing

Overview:

Job Purpose:

We are seeking an experienced Product Manager with deep expertise in Mortgage Servicing and Servicing Acquisition Solutions to lead the development of a system-to-system servicing acquisition platform. This role requires a strategic thinker who can bridge the gap between business needs and technical execution, translating complex servicing operations into scalable, technology-driven solutions. The ideal candidate will drive product strategy, collaborate cross-functionally, and deliver impactful outcomes that support servicing transfers and portfolio growth. 

Responsibilities:

• Define and the product vision and roadmap for servicing acquisition solutions, aligning with business goals and customer needs. 

• Lead cross-functional teams through the full product lifecycle—from discovery and design to development, testing, and deployment. 

• Engage with clients to define business requirements, document pain points and communicate project status

• Translate mortgage servicing requirements into clear product features and user stories, ensuring alignment with regulatory and operational standards. 

• Collaborate with engineering, data, and architecture teams to design scalable system-to-system integrations for servicing transfers. 

• Engage with servicing operations and business stakeholders to gather feedback, validate solutions, and prioritize enhancements. 

• Monitor product performance and adoption, using data-driven insights to iterate and improve functionality. 

• Ensure documentation and training materials are created to support internal users and external partners during onboarding and servicing transitions.  

• Stay current on industry trends, regulatory changes, and servicing technologies to inform product strategy and innovation. 

Qualifications:

• Industry Experience : 

• 5+ years of experience in Mortgage Servicing, with direct involvement in servicing acquisition, transfer, or onboarding projects. 

• Strong understanding of servicing operations, investor guidelines, and regulatory requirements. 

• Product Management Expertise : 

• Proven experience managing software development lifecycles, preferably in Agile or Scrum environments. 

• Ability to define product strategy, create roadmaps, and manage backlogs aligned with business goals. 

• Technical Collaboration : 

• Demonstrated success working with engineering teams to deliver system integrations, APIs, and data-driven solutions. 

• MSP experience required 

• Analytical & Communication Skills : 

• Strong analytical mindset with the ability to interpret complex data and translate it into actionable insights. 

• Excellent communication and stakeholder management skills, with the ability to influence across business and technical teams. 

• Tools & Technologies : 

• Proficiency in tools such as MS Office, ADO and MSP

• Experience with data mapping, ETL processes, and system-to-system integrations is a plus. 

• Education & Certifications : 

• Bachelor’s degree in Business, Computer Science, Finance, or related field. 

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----------: Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.