Store Floor Lead (Sur La Table)

With over 57 stores and the largest avocational cooking program in the US Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers driving digital growth or providing vital behind-the-scenes support were all here for the same reason to roll up our sleeves and create happiness through cooking and sharing good food.

Position Overview

As a Store Floor Lead at Sur La Table you play a key role in the success of the retail store by inspiring customers throughout every stage of their culinary this leadership role the StoreFloor Lead supports the General Manager (GM) or Store Manager (SM) in achieving sales and operational goals. As a key driver of in-store performance Store Floor Lead serves as the Manager on Duty (MOD) ensuring smooth daily operations and always delivering a #bestincenter customer experience a company-wide standard for excellence in service.

Key Responsibilities

Leadership & Team Development

Lead the sales floor and oversee daily store operations as Manager on Duty (MOD).

Provides in-the-moment coaching and feedback to elevate performance and team engagement. Communicate performance issues directly to the General Manager/Store Manager.

Support onboarding training and development of new associates.

Customer Experience & Brand Representation

Represent Sur La Tables brand and culture by creating memorable educational experiences that inspire repeat visits and customer loyalty.

Maintains expertise by staying current on products actively engaging in available training and independently seeking out additional resources.

Ensure exceptional customer experience by leading a customer-focused Guest Obsessed culture.

Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty.

Sales & Business Performance

Support the achievement of store sales goals through effective customer engagement and team motivation.

Maximize selling opportunities by identifying customer needs and offering relevant solutions.

Consistently meet or exceed monthly sales goals contributing to overall store revenue. Performance is measured by key KPIs such as individual sales volume average transaction value and customer conversion rates.

Operations & Compliance

Direct employees to ensure appropriate merchandise stock levels and that the selling floor is adequately stocked and merchandised in accordance with visual standards.

Complete inventory transactions including but not limited to receiving MOS (Mark Out of Stock) and RARs (Return Authorization Requests).

Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy.

Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates maintained and consistently followed.

Physical Requirements

Ability to communicate verbally and work cooperatively with associates and customers.

Ability to remain standing for up to 4 hours at a time.

Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor.

Ability to grab reach push pull bend stoop kneel and crouch to retrieve and replenish merchandise from stockroom or sales floor.

Ability to lift and/or move merchandise weighing up to 50 lbs.

Ability to ascend/descend ladders to retrieve and/or move merchandise.

Ability to operate a computer POS system keyboards merchandise scanners and mouse to accomplish work.

Workweeks are expected to be between 20 and 25 hours with the ability to have a flexible schedule including nights weekends and holidays.

Regular and predictable attendance.

Qualifications & Experience

Must be 21 years of age or older at the time of employment.

1 year of retail management experience preferably in a specialty or culinary retail environment.

Strong leadership skills with the ability to inspire develop and retain a high performing team.

Excellent communication problem-solving and decision-making abilities.

Passion for community engagement and providing exceptional customer experiences.

Proficiency in Microsoft Office and retail management systems preferred.

This job description represents a summary of the job not an exhaustive or comprehensive list of all possible job responsibilities tasks and duties. Responsibilities tasks and duties of the jobholder might differ from those outlined in the job description and other duties as assigned may be part of the job. This job description is not an employment agreement or contract. Sur La Table has the exclusive right to alter this job description at any time without notice.

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