Customer Advocate

Join a USA Today Top Workplace!

Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufactures of precision machined parts in the United States. Our mission is to help manufacturers maintain a competitive advantage in the world economy by improving productivity.

Trident Southeast, a division of Morris Group, Inc., is one of the nation’s largest distributors of Haas CNC machine tools, work holding, automation systems and robotics. Our business has an exciting entry level opportunity for the right candidate with strong personal drive that is a self-starter and has the capacity to learn quickly.

Summary of Responsibility:

Trident SE - Haas Factory Outlet Florida is currently seeking a bold and detailed candidate to fill the position of Customer Advocate in our Tampa, FL Office. Trident SE is a division of the Morris Group, one of the largest Machine Tool Distributor in North America. A third-generation family-owned business that prides itself on excellent benefits, employee retention, and exciting work environment.

What You Will Contribute:

• Manage order processing and updating the customer through the order process.
  
• Receive calls from customers, process orders, and provide answers to standard inquiries.
  
• Handle logistics and coordination for freight and rigging activities.
  
• Process Management (Oversights): Invoicing, check processing, vehicle/fleet management, maintaining data, scheduling/coordinating training programs and events
  
• Create and own the administrative process for opportunities with the sales team.
  
• Assist Sales Engineers in proposal generation; follow up as necessary
  
• File and release all necessary UCC1’s
  
• Possess and maintain a basic knowledge of machine tool industry and product lines represented by the company
  
• Oversite of Office Supplies and Functionality.
  
• Export Compliance

Other Functions:

• Perform related duties as required.

The duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific lists of responsibilities does not exclude them from the position if the work is similar or a logical assignment to the position.

Qualifications & Competencies:

• Proven experience in a customer facing role.
  
• Ability to multitask
  
• Experience with process management and improvement
  
• Previous experience working with a sales organization
  
• Ability to use independent judgment and decision-making skills to identify best methods for order processing and resolving customer issues and requests
  
• MS Office Experience – Prefer Strong MS Excel Skills
  
• Salesforce
  
• Quote Works (Preferred)
  
• Experience providing customer support, both phone and email
  
• Strong logistical skills
  
• Ability to follow standard to sophisticated written and verbal instructions such as bills of materials and shipping documents, or equivalent
  

What's in it for You:

We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work:

• Competitive starting salary
• Paid Time Off, starting with 23 paid days off in your first year.
• 10 Company Paid Holidays
• Comprehensive Health Benefits including, Medical, Vision, Dental and Life Insurance
• 401(k) retirement plan with company contribution
• Tuition reimbursement
• Employee Assistance Program

Mental and physical requirements:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be highly mobile, able to access all areas of the premises.
• Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.
• Ability to sit for prolonged period of times.
• Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees.
• Ability to frequently use hands and arms.
• Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
• Ability to keep their composure with the public and co-workers in everyday, stressful situations.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Job Requisition ID: 1393B