Reservations Agent (Resort Services Specialist)

Job Description

Job Description

Handle all telephone inquiries and reservations accurately and efficiently by answering the telephones courteously, promptly, and professionally while promoting hotel services and ensuring maximum room revenues.

Essential Functions:

• Answer the telephone promptly and courteously. Enter guest reservations for guestrooms, tee times, dining, spa, and recreation into the computer system quickly and accurately, segmenting reservations into the appropriate category while using the hotel's selling strategy and knowledge of all rates, package plans, and hotel services, to close out sale and upsell the hotel as appropriate.
• Answer incoming resort phone calls promptly and courteously. Qualify the guest calling and assist guests with any needs or requests.
• Maintain good relations with all guests and know and implement procedures for giving special attention to VIPs.
• Maintain a working knowledge of the sales and front office areas, credit policy, different room types, and hotel services.
• Monitor, sell, report closely, and attempt to obtain alternate date reservations for all closed-out dates by utilizing the waitlist.
• Change and cancel reservations as guest requests. When canceling a reservation with a deposit, complete an advance deposit refund requisition.
• Report rate resistance and all problems to the Reservations Manager or Director of Sales.

Knowledge and Skills:

Experience: Previous data entry and telephone experience is helpful.

Skills and Abilities: Must possess telephone communications skills in terms of the ability to negotiate, convince, sell, and influence potential hotel guests. Ability to operate a computer.

Property Description:

Streamsong® Resort was founded on a commitment to its surrounding resources. Streamsong is celebrating a decade of providing unparalleled experiences and operational excellence to guests across the globe. From awe-inspiring golf courses and legendary bass fishing and sporting clay shooting to sumptuous dining and ethereal spa experiences, Streamsong operates in concert with its environment. This deep appreciation for the land's inherent beauty has helped to create an unparalleled luxury resort, including 228 spacious accommodations in a modern lakeside lodge and clubhouse. Leading golf and hospitality management company KemperSports has managed golf course operations since 2012 and resort operations since 2021. For more information, visit

KemperSports Management is an Equal Opportunity Employer

KemperSports Management participates in E-Verify with the Department of Homeland Security.