Collections Agent
- Utilize a dialer system to contact debtors and initiate conversations regarding overdue payments
- Negotiate and establish payment plans based on debtors' financial situations
- Provide accurate and updated information on outstanding debts and payment options
- Maintain a professional demeanor, adhere to ethical standards, and ensure compliance with relevant laws and regulations
- Handle debtor questions, concerns, and disputes with empathy and assertiveness
- Update debtor account information and payment arrangements in the database accurately
- Follow-up with debtors to ensure timely payments and resolve any outstanding issues
- Collaborate with internal teams to optimize debt recovery efforts and achieve collection targets
- Process credit card and/or ACH requests accurately
- Gather and asses financial situations to provide the most appropriate payment plan options
- Represent our clients professionally and ask for recovery of losses and debt
- Execute basic skip-tracing tasks
- High school diploma or equivalent, required
- Additional certification in debt collection or a related field is a plus
- Knowledge of FDCPA standards, HIPPA and state laws is a plus
- At least one (1) year of call center / collections experience
- Proven experience as a debt collector or in a call center environment
- Strong negotiation and problem-solving skills
- Excellent verbal and written communication skills
- Ability to handle difficult and challenging conversations with debtors
- Familiarity with relevant laws and regulations in debt collection
- Proficiency in using dialer systems and CRM software
- Strong attention to detail and organizational skills
- Ability to work independently and as part of a team
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