EC Registration Supervisor

Emergency Center Registration Supervisor

Position Summary
The EC Registration Supervisor oversees daily operations for the EC Registration team. This role manages staffing, workflow, training, and adherence to hospital and departmental policies. Responsibilities include auditing registrations, monitoring insurance verification processes, ensuring accurate patient registration, and supporting an efficient patient experience. The supervisor communicates regularly with patients, insurance carriers, clinical staff, physicians, and revenue cycle teams

Key Accountabilities
The supervisor coordinates the day-to-day operation of the EC Registration area to maintain adequate staffing.
The role supports the development and enforcement of departmental policies, procedures, and work standards.
Weekly audits are conducted to evaluate staff accuracy and reduce claim denials.
The supervisor assists with or collects point-of-service payments and outstanding patient balances.
Staff engagement projects are initiated to support morale and team involvement.
Annual performance evaluations are completed and documented according to hospital policy.
The supervisor maintains strong communication with staff, clinical teams, and revenue cycle departments to support a positive patient experience.

Qualifications
A bachelor’s degree is required.
A minimum of 3 years of experience in an emergency department, clinical environment, or medical facility is required.
Knowledge of third-party payer requirements, signature regulations, and strong computer literacy are required.
Experience with Medicaid, Medicaid HMOs, CMS, and other government programs is required.
Bilingual proficiency is required.

What Awaits You
Medical, Dental, Vision
403B Savings Plan
Paid Time Off and Paid Holidays
Employee and Dependent Tuition Benefits
Refer a friend to Johns Hopkins, an opportunity to earn money
Health and Wellness programs and more

Salary Range: Minimum $0/hour - Maximum $0/hour. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.