Manager Application Engineering

Kforce has a client that is seeking a Manager Application Engineering in Jacksonville, FL. Responsibilities:

• Deliver a customer-first approach and provide strong leadership support to internal and external stakeholders through innovative, creative solutions
• Serve as a subject matter expert on business processes, system configuration, and support strategies for assigned projects
• Guide system architecture decisions and clearly present multiple options for resolving complex issues and requests
• Build and maintain strong relationships with team members and business stakeholders
• Diagnose, troubleshoot, and resolve issues within mortgage technology systems and related third-party vendor software for end-users and technology teams
• Collaborate across applications and functional teams to analyze requirements, identify solutions, and implement changes effectively
• Ensure timely reporting of bugs, outages, support inquiries, and enhancement requests to mortgage technology vendors, and communicate progress updates to end-users
• Oversee testing, UAT, and production environments, managing changes and supporting frequent migrations to production
• Coordinate cross-team testing efforts to confirm solutions meet business needs
• Drive continuous improvement by establishing and adhering to standards, best practices, and policies
• Stay current on application releases, functionality, and related components; assist with application management tasks as needed
• Support implementation of new software releases, including impact analysis, regression testing, scheduling, and change management across all environments (production, test, training, development)
• Develop a strong understanding of business data and collaborate with data stakeholders across business and technology teams
• Support internally developed API integrations and third-party integrations with the LOS platform
• Bachelor's degree in Computer Science or a related discipline, or equivalent professional experience
• 5+ years of hands-on technical experience administering Encompass LOS
• At least 3 years of experience managing and leading a high-performing team of application engineers
• Strong understanding of the mortgage loan origination lifecycle, including origination, processing, underwriting, closing, post-closing, secondary marketing, investor delivery, and servicing
• Exceptional verbal, written, and presentation skills, with the ability to communicate effectively across all levels of the organization
• Experience with Encompass TPO Portal is a plus
• Familiarity with the Encompass Next Generation platform preferred
• Encompass Administrator Certification (ICE) is highly desirable