Customer Success Manager

Who We Are

Paul Gough Media is a full-service marketing agency specializing in helping private physical therapy practices grow. We provide expert marketing solutions—including websites, social media, digital ads, and automated funnels — to help clinic owners attract and retain patients.

Founded by best-selling author and entrepreneur Paul Gough, our company is dedicated to helping business owners thrive. We offer a fast-paced, supportive, and fun work environment at our vibrant office in Celebration, Florida. Our work directly impacts the success of healthcare businesses across the world.

Who We're Looking For

We are seeking a Customer Success Manager who will be the face of our company for new and existing clients.

We are reshaping the way healthcare businesses connect with their customers through a cutting-edge CRM platform built for smarter, faster, and more personalized engagement. As we roll out this exciting product, we’re looking for a proactive and people-first Customer Success Manager to help our clients make the most of it— from onboarding to long-term adoption and success.

Your role is to ensure clients feel confident, supported, and successful in using our marketing services and CRM system. You will guide clients every step of the way, ensuring they see real results from our solutions.

This role is perfect for someone who thrives on building relationships, problem-solving, and delivering an exceptional customer experience .

Key Responsibilities

• Client Onboarding & Training

  • Welcome and guide new clients through a structured onboarding process, ensuring they understand and feel comfortable using our marketing tools.
  • Lead engaging and easy-to-follow training sessions, both one-on-one and in groups, to help clients maximize the benefits of our services.
  • Act as a trusted advisor, proactively addressing concerns and ensuring a smooth transition into our marketing ecosystem.

• Ongoing Client Success & Support

  • Maintain regular contact with clients, ensuring they stay engaged and continue seeing success with our marketing and automation tools.
  • Monitor usage, troubleshoot issues, provide solutions, and offer recommendations to improve client outcomes.
  • Serve as the go-to resource for clients, answering questions and providing best practices to ensure they get the most out of our services.
  • Ensure high client satisfaction, retention, and potential upsell opportunities.

• Collaboration & Continuous Improvement

  • Work closely with our internal teams to improve training materials, refine onboarding processes, and enhance overall client experience.
  • Gather client feedback and collaborate with the marketing and product teams to improve our services and CRM tools.
  • Identify opportunities to help clients grow their businesses further with additional services we offer.

What We’re Looking For

• Strong relationship builder – You enjoy working with people, building trust, and ensuring they feel valued and supported.
• Training & communication skills – You can break down complex concepts into clear, easy-to-understand steps that empower clients.
• Customer-focused problem solver – You love helping people and take pride in finding solutions that make a difference.
• Marketing & business awareness – You understand the challenges small business owners face and can guide them toward success.
• Organized & proactive – You manage multiple clients and priorities effectively, always staying one step ahead.
• Strategic thinker & Tech-savvy – While you don’t need to be a software developer, you should be comfortable using and teaching clients about CRM / SaaS platforms, marketing tools, and automated solutions.

Why Join Us?

• Be part of a growing company that’s making a real difference for small business owners.
• Work in a fun, supportive team that values collaboration and innovation.
• Make an impact daily by helping clients succeed and feel confident in their marketing efforts.
• Opportunity for growth in a company that invests in its people.

Job Details

• Location: Celebration, Florida (In-office, Full-time)
• Hours: Monday – Friday, 9:00 AM – 5:30 PM
• Compensation: $50,000 - $55,000 (based on experience)

If you’re passionate about helping clients succeed and delivering an amazing customer experience , we’d love to hear from you! Apply today and become a key part of Paul Gough Media.