IT Project Manager

Job Description

Job Description

The IT Project Manager is responsible for the end-to-end delivery of network infrastructure projects supporting Fiber-to-the-Home (FTTH) services. This role leads the planning, execution, and completion of new builds, migrations, and network upgrades across diverse property types including high-rise residential, single-family communities, universities, hospitality, and commercial environments.

Duties / Responsibilities:

• Own full project lifecycle: initiation, planning, design validation, execution, certification, and closeout
• Manage multiple concurrent projects including new network deployments, migrations (off-net to on-net), and capacity upgrades
• Develop and maintain detailed project plans, timelines, and critical path tracking (Gantt charts, milestones)
• Define and control project scope, ensuring alignment with business and engineering requirements
• Proactively identify risks, dependencies, and constraints; implement mitigation strategies
• Coordinate deployment of data center-grade network infrastructure (OLT, routers, switches, transport)
• Partner with Engineering SMEs to validate designs, capacity planning (uplinks, routing, GPON), and hardware requirements
• Oversee Bill of Materials (BOM) development and ensure hardware readiness aligns with project timelines
• Support RFP responses with scalable and cost-effective engineering solutions
• Ensure adherence to network standards, certification requirements, and operational readiness
• Serve as the central point of coordination across Engineering, Launch, NOC, Sales, Product, and external vendors
• Lead recurring stakeholder meetings, providing clear updates on status, risks, and decisions needed
• Facilitate resource allocation and task assignment through ticketing systems (e.g., JIRA, WIRE)
• Develop, document, and follow standardized workflows for engineering and launch processes
• Provide clear, concise reporting to executive leadership on project health, timelines, and risks
• Maintain accurate project documentation, status reports, and audit trails
• Manage inventory forecasting and procurement to support project timelines
• Coordinate site surveys and field validation when required
• Ensure readiness for installations, migrations, and service activation
• Perform other duties as assigned by Supervisor.

Minimum Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Bachelor’s degree in Business, IT, or a related field (or equivalent experience).
• Minimum 5 years of experience in networking within service provider or enterprise environments
• Hands-on experience with network deployments (installation, activation, migrations)
• Strong understanding of TCP/IP and networking fundamentals
• PMP Certification preferred; strong familiarity with PMBOK standards and methodologies.
• Proficient in project management tools such as MS Project, Jira, and Visio.
• Working knowledge of the systems development lifecycle (SDLC).
• Experience managing cross-functional technical projects involving infrastructure, software, and business intelligence.
• Strong command of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Exceptional organizational and time management skills, with the ability to manage competing priorities.
• Excellent analytical and problem-solving abilities with attention to detail.
• Strong customer service mindset with a collaborative and proactive work ethics.

Benefits:

We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:

• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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