Director Commercial Operations
- Partner with Brand and Sales leadership to plan and execute field sales meetings, including Launch Meetings, National and Regional Sales Meetings, Train-the-Trainer sessions, and POAs
- Oversee key commercial operations functions, including but not limited to:
- Promotional Review Committee (PRC) processes
- Promotional programming (e.g., speaker programs, conferences, exhibits, sponsorships)
- Promotional materials and asset management (inventory, distribution, and tracking)
- Sales operations support
- Vendor selection, onboarding, and performance management
- Contribute to and execute the commercial operations roadmap to support scalability and long-term growth, including identification and implementation of new technologies and process improvements.
- Support launch readiness and execution for new and existing products, ensuring operational excellence throughout the product lifecycle
- Lead or contribute to special projects and enterprise-wide initiatives as assigned
- Provide functional leadership, guidance, and subject-matter expertise while fostering a culture of accountability, collaboration, and continuous improvement particularly within the PRC process
- Lead and coordinate cross-functional teams to ensure alignment across marketing, sales, analytics, medical, regulatory, and other commercial functions
- Build and maintain strong working relationships with internal stakeholders and external vendors, agencies, and service providers
- Develop, track, and report key performance indicators (KPIs) to assess and continuously improve commercial operations effectiveness
- Manage the commercial operations budget, identifying opportunities for efficiency, optimization, and value creation
- Develop, implement, and continuously improve policies, procedures, and operational tools related to sales meetings, PRC, vendor onboarding, and promotional material management
- Ensure all activities comply with regulatory, legal, and corporate compliance standards
- Bachelor’s degree required; life sciences background strongly preferred
- 8+ years of experience in marketing, commercial operations, or related leadership roles within biotechnology, pharmaceutical, or life sciences organizations
- Demonstrated experience supporting or leading product launches for newly approved therapies
- Experience in rare disease markets, particularly neurological diseases strongly preferred
- Strong understanding of life sciences customers, market dynamics, and commercial drivers
- Proven track record of meeting business objectives, KPIs, and performance goals
- Demonstrated people leadership and team development capabilities
- Working knowledge of regulatory, legal, and compliance requirements impacting commercial operations
- Excellent written and verbal communication, presentation, and stakeholder management skills
- Proficiency with Salesforce, Tableau, and/or related commercial systems
- Strong organizational, project management, and prioritization skills
- Analytical mindset with creative problem-solving abilities and the ability to evaluate and optimize tactics and content effectiveness
- Ability to thrive in a fast-paced, dynamic environment with shifting priorities
- High ethical standards and commitment to compliant commercial conduct
- Valid driver’s license required
- Regular domestic travel throughout the U.S., including routine travel to Catalyst headquarters in Coral Gables, FL
- Occasional international travel based on business needs
- Extended work hours, including evenings and weekends, may be required during peak business periods such as product launches and national sales meetings
- This role requires frequent interaction with internal and external stakeholders as a senior commercial leader representing Catalyst; professional, ethical, and compliant conduct is required at all times
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