Office Manager

Welcome!

Are you passionate about operational excellence, efficient office management, and optimising CRM systems?

About Us

We specialize in premium roll-your-own tobacco products and smokers’ accessories. We’ve grown into a recognized brand with a strong presence in the tobacco and lifestyle space, offering innovative products and branded merchandise. At the core of our success is a collaborative and dynamic work culture that values creativity, accountability, and passion. We foster an environment where ideas are encouraged, teamwork is celebrated, and every individual contributes to shaping the future of our brand.

About the Role

The Office Manager will be the organizational backbone of the company, ensuring smooth operations across CRM systems, vendor management, and fostering a positive office culture. By driving efficiency and structure, this role will free leadership to focus on growth and strategic brand partnerships. The ideal candidate will combine precision and process discipline with high energy, cultural awareness, and adaptability in a fast-paced, evolving environment.

Key Responsibilities

• Oversee all office operations to ensure a productive, compliant, and positive working environment.
• Administer our CRM database: maintain data integrity, manage user access, and generate reports.
• Coordinate supplies, equipment, and facility needs to support business workflow.
• Provide marketing assistance and strategies.
• Ensure compliance with all applicable local, state, and federal regulations regarding the sale and distribution of tobacco products.
• Act as a key point of contact between internal teams, customers, and suppliers, ensuring clear and professional communication.
• Prepare and distribute internal communications, meeting notes, and operational updates.
• Support CRM training and troubleshooting for office and sales teams.

Skills & Required Experience

• 2+ years’ experience in office management, operations, or administrative roles—experience in tobacco, wholesale, distribution, or regulated industries is highly desired.
• Bachelor’s degree preferred (Marketing, Business, or Computer Science).
• Technical proficiency with Excel, HubSpot, Adobe, and Canva.
• Strong computer proficiency, including Google Workspace or Microsoft Office Suite.
• Excellent organizational, multitasking, and problem-solving skills.
• Professional language skills: Bilingual (Spanish and English) required.
• Excellent verbal and written communication skills.
• High attention to detail and strong ability to ensure confidentiality and integrity of sensitive data.
• Adaptability to evolving business needs in a fast-paced, highly regulated environment.
• Proactive mindset with a willingness to recommend and implement process improvements.

What We Offer

• Competitive Salary: $50,000 per year.
• Opportunity to develop your skills in a dynamic, growth-focused distribution business.
• A diverse, inclusive culture where your contributions are valued.

Working Hours & Requirements

• Standard office hours (Monday – Friday, 8:00 am – 5:00 pm), with occasional overtime as required by business operations.
• Must have reliable transportation to our Miami office location.