Desktop Support Analyst II

Job Description

Job Description

Are you a tech-savvy problem solver with a knack for helping others? We're looking for a Desktop Support Analyst II in Miami to keep our computer systems running smoothly and assist users with technical issues. If you're detail-oriented and have excellent communication skills, we want you on our team!

At DYOPATH , we're not just another IT company – we're a people-first organization committed to building a collaborative, creative, and inclusive work culture. We've been recognized as a Great Place to Work for four years running, and we want YOU to be part of our award-winning team!

Why DYOPATH?

• People-First Culture : We value collaboration, creativity, and making sure every team member feels supported and appreciated.
• Do the Right Thing: Integrity and honesty are at our core. You'll be part of a team that embraces accountability and always strives to do what's right.
• Amazing Benefits :
  • Medical, Dental, Vision, and Life Insurance
  • 401(k) with company match
  • Paid Time Off
  • Paid Holidays
  • Flexible Spending Account (FSA) and Health Savings Account (HSA)
  • Pet Insurance (because we know pets are family too!)
  • And more! Check out our full benefits available at

The Details

• Pay: $21/h
• Location: Onsite in Miami, FL 33032 (at the Miami port)
• Shift: 9:00am – 6:00pm, Monday - Friday

Key Responsibilities

• Technical Support:

• Install, deploy, and maintain PCs, laptops, software, scanners, printers, and peripherals.

• Troubleshoot hardware and software issues in person, over the phone, or via chat.

• Perform updates including Microsoft security patches, anti-virus signature files, and other software/application updates.

• User Assistance:

• Analyze user requests and incidents, organizing meetings with users to discuss resolutions.

• Support internal customers by providing technical advice and problem resolution.

• Create, receive, and resolve end-user incidents, tasks, and requests while maintaining response and resolution of contracted SLAs.

• Incident Management:

• Track progress of incidents and tasks using internal or client ticketing software.

• Order parts as needed for asset hardware maintenance and repair to resolve tasks and incidents.

• Knowledge Sharing:

• Create, edit, and maintain knowledge base articles.

• Document process requirements and write clear procedures and instructional manuals to build out self-service capabilities.

Qualifications:

• Experience: Previous experience in a desktop support role is a plus.
• Skills: Strong troubleshooting abilities, familiarity with MS O365 Suite, and excellent communication skills
• Bachelor's Degree in computer science, IT, or another comparable field or four years of comparable work experience
• A+ Certified or the ability to obtain within first 12 months of employment

Join us and make a difference by ensuring our tech runs smoothly and efficiently!

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.