Front Desk Agent

Job Description

Job Description

Join our team!

At Hilton Garden Inn & Homewood Suites Miami, Dolphin Mall we are searching for highly motivated individuals who enjoy working in a fast-paced environment. The ideal candidates should be passionate about providing a high-quality service.

Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.

Job Responsibilities:

• At all times employees must be attentive, friendly, helpful, and courteous to all guests, managers, and other employees
• Greet, register, and assign guestrooms per reservation details
• Answer reservation requests, change requests, and cancelations in a timely manner
• Coordinates with fellow departments to meet and exceed guest satisfaction
• Answer all guest inquiries pertaining to hotel services and local attractions
• Record all guest incidents, comments, and complaints and communicate them to the hotel supervisor and management team.
• Verify that all in-coming and in-house guests have valid methods of payment
• Counts bank at the beginning and end of shift, secure bank
• Manually post charges from all hotel outlets to appropriate guest folios
• Maintain open communication with housekeeping to ensure rooms have been properly vacated and cleaned
• Answer all inbound calls within three rings
• Ensure the completion and signature of the Front Desk Shift Checklist
• Inform guests of any existing brand or hotel specific updates that will affect their stay
• Proper package handling and storage

Job Skills:

• Speak clearly and listen carefully.
• Use personal judgment and specialized knowledge to give information to people.
• Communicate well.
• Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
• Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Job Qualifications:

Education

HS Diploma or equivalent.

Experience

Minimum 1-year Front Desk Agent, general office, or customer service experience; OR an equivalent combination.

Job Type

Full-Time/Part-Time

Benefits

• Accrued Vacation
• Holiday Pay
• Health Insurance
• Dental/Vision/401K
• Discounted Hilton Hotel Stays

Come and Join Us...