Call Center eService Representative II

: Call Center eService Representative II, Jacksonville, F L Do you want to be part of a dynamic institution that is one of the fastest growing credit unions in the country? Become a part of the First Florida Credit Union team where our employees create a culture that enables our organization to be among one of the 100 Best Companies to Work For in Florida as designated by Florida Trend magazine for 2013, 2014, 2015, 2017, 2018, 2019, 2020, 2021, 2022 and 2025. In 2016 we won the Best Places to Work in Jacksonville award from the Jacksonville Journal. Our employees are the critical element in fulfilling the First Florida Credit Union mission of being a thriving credit union creating value for members by deepening relationships with current members and engaging with potential members. Also, First Florida Credit Union recognizes the importance of benefits that provide financial security for our employees and their families and is committed to providing a competitive benefits package to eligible employees. Role: Monitor and process electronic messaging systems, mobile messages, bill pay, and new membership applications (through mail and e-service) as needed.

• Monitor and process E-Deposits, electronic messaging systems, mobile messages, bill pay, and new membership applications (through mail and e-service) as needed.
• Ensure membership applications are complete, approve verification of eligibility and membership applications and refer incongruities to supervisor. Add or remove joint account holders and process deceased member accounts.
• Assure that appropriate records/documents are maintained and required reports/documents are accurately prepared and merged into imaging system in a timely manner.
• Assist members and potential members with phone requests; answer questions about products and services; resolve problems that are within their authority to resolve; and refer problems that are beyond their authority to their supervisor, along with their recommendations.
• Identify cross-sell opportunities and offer products and services to members as appropriate.
• Assist and support other departments as needed.

Experience & Skills Required: One year to three years of similar or related experience. Excellent communication skills as well as the ability to analyze member/customer needs. Must possess a friendly and professional demeanor. Education: A high school education or GED.