Senior Claims Representative-Guest Claims

Job Summary:

“We make magic.” That’s our motto at Walt Disney Parks and Resorts, and it guides everything we do. At Disney, you’ll help bring that magic to life by supporting teams that push the boundaries of entertainment and create unforgettable guest experiences.

Overview:

The Senior Claims Representative provides prompt, professional liability claims support for Walt Disney World Resort guests while delivering exceptional customer service and upholding the Disney brand. This role conducts onsite investigations, assesses liability exposure, and resolves claims with guests and attorneys. It also includes presenting to groups, training Resort leaders, and actively supporting department initiatives. Periodic on-call responsibilities are required, including occasional after-hours responses.

This is a full time, salaried exempt position based in Kissimmee, FL and reports directly to the Manager, Guest Claims. This person will sit onsite Mon-Thurs and have the ability to work remotely on Fridays. There will be no relocation assistance available for this role.

You Will:

• Conduct onsite investigations and evaluate liability exposure.

• Manage and resolve claims involving guests and attorneys, including negotiation and settlement.

• Deliver presentations and training to Resort leaders; contribute to department goals and initiatives.

• Maintain accurate documentation and manage confidential information with discretion.

• Participate in scheduled on-call rotations, including after-hours incident response as needed.

You Will Have:

• 3+ years of liability claims experience (e.g., bodily injury, property damage, auto, discrimination, ADA, subrogation).

• Active Florida 520 or 620 All-Lines Adjuster License.

• Strong background in property and casualty insurance and claims handling.

• Proficiency in investigations, liability assessment, and negotiation.

• Ability to prioritize and manage multiple deadlines.

• Familiarity with automated claims systems; proficiency with Outlook, Word, Excel, and PowerPoint.

• Strong presentation, writing, organizational, and time-management skills.

• Ability to build relationships, influence decisions, and exercise sound judgment.

Preferred Qualifications:

• 7+ years of liability claims experience.

• Bilingual skills.

Education:

• Bachelor’s degree or equivalent experience.

Additional Information

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at

About The Walt Disney Company

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.