Business Support Specialist

RINA is currently recruiting for a Business Support Specialist to join its office in Sunrise, FL within the North America Marine Division.

Mission

A Business Support Specialist with a focus on managing administrative tasks from the creation of a customer in a database to the issuance of invoices plays a crucial role in ensuring smooth customer interactions and efficient business operations.

Key Accountabilities

1. Customer Data Management (if needed):
- Create and maintain accurate customer records in the database.
- Ensure that customer information is up-to-date and complete. - Handle customer inquiries related to account information and updates.
2. Offer Management:
- Collaborate with business development teams to insert offer in the internal system
- Provide customer with complete and accurate offer documents
3. Contract and Customer Order Processing:
- Manage and update contract, ensuring accuracy and completeness.
- Receive and process customer orders, ensuring accuracy and completeness.
- Coordinate with relevant departments to fulfill orders in a timely manner.
- Update customers on order status and expected delivery dates.
4. Invoicing (if needed):
- Generate and issue invoices to customers based on sales orders or service agreements.
- Verify the accuracy of invoice details, including pricing and quantities.
- Handle invoice-related inquiries and discrepancies.
5. Payment Processing (if needed):
- Monitor and track customer payments.
- Coordinate with the finance department to ensure timely and accurate payment processing.
- Address payment-related inquiries and issues.
6. Timesheet Management (if needed):
- Remind technical staff to submit accurate and timely timesheets for each project.
- Ensure timesheets are completed in accordance with company policies and client requirements.
7. Customer Communication:
- Communicate with customers to provide information about products, services, and order status.
- Respond to customer inquiries and resolve issues promptly and professionally.
- Send out communication regarding invoices, payment reminders, and other relevant updates.
8. Problem Resolution:
- Identify and address customer concerns, working collaboratively with other departments as needed.
- Investigate and resolve billing discrepancies or disputes.
- Ensure a high level of customer satisfaction through effective problem resolution.
9. Compliance and Documentation:
- Ensure compliance with company policies and procedures in customer interactions.
- Maintain accurate and organized records of customer communications, transactions, and invoices.

Qualifications

• Minimum of 3 years of experience in business support, customer service, order management, or a related administrative role. Marine classification society preferred (e.g. ABS, DNV, Lloyd's Register, etc.)
• Strong proficiency in customer data management, including maintaining accurate records and handling inquiries.
• Experience in offer management, contract processing, and customer order fulfillment.
• Familiarity with invoicing, payment processing, and timesheet management is a plus.
• Excellent attention to detail to ensure accuracy in contracts, orders, invoices, and customer records.
• Strong communication skills, both written and verbal, to interact effectively with customers and internal teams.
• Proven ability to handle customer inquiries professionally and resolve issues efficiently.
• Good problem-solving skills to address billing discrepancies, order concerns, and other customer-related challenges.
• Knowledge of compliance requirements related to documentation, invoicing, and customer interactions.
• Ability to multitask and manage priorities in a fast-paced business environment.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with CRM systems or internal business management tools.
• While not mandatory, experience with financial operations, such as payment tracking and invoice management, is an advantage.
• A proactive and customer-oriented mindset, ensuring a high level of service and satisfaction.
• Spanish speaking is a plus.

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Competencies

• CLIENT INTIMACY - Embrace internal and external client needs, expectations, and requirements to ensure maximum satisfaction
• EARN TRUST - Take everyone's opinion into account and remain open to diversity
• PROMOTE SUSTAINABLE DEVELOPMENT - Promote commitment by keeping promises as a Role Model
• MANAGE EMOTIONS - Recognise one's and other's emotions and express and regulate one's reactions
• PIONEER CHANGE - Actively embrace change and benefit from the new circumstances
• BUILD NETWORK - Forge trust relationships, across departments, and outside the organization
• MAKE EFFECTIVE DECISIONS - Structure activities according to priorities, actions, resources and constraint
• ADDRESS THE WAY - Have a big picture of different situations and reinterpret it in a perspective way
• THINK FORWARD - Capitalise on experiences and translate them into action plans for the future

RINA is a multinational company providing a wide range of services in the energy, marine, certification, infrastructure & mobility, industry, research & development sectors. Our business model covers the full process of project development, from concept to completion.

At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. It is the policy of RINA to provide equal employment opportunity to all individuals regardless of their race, color, religion, sex (including pregnancy) national origin, age, disabilities, marital status, sexual orientation, genetics, military status, disabled veterans, recently separated veterans, other protected veterans (veterans who served during a war or in a campaign or expedition for which a badge has been authorized), and Armed Forces service medal veteran, or any other characteristic protected by state or federal law. We are strongly committed to this policy and believe in the concept and spirit of the law.

RINA does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of RINA without a prior written search agreement will be considered unsolicited and the property of RINA. Please, no phone calls or emails.

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